Strategic Customer Success Manager — BillReview IQ

Sedgwick; Tennessee; On-site; USD 90,000 - 135,000; Full time

Job summary

Sedigwick is seeking a Customer Success Manager for BillReview IQ to lead large-scale client accounts on Legal-X and Legal eXchange. You will manage strategic relationships, oversee service delivery, and drive retention and growth with sophisticated reporting and expansion strategies.

The role requires eight years of related experience, including three years in legal spend management or litigated claims, and strong negotiation, leadership, and analytic skills. A Bachelor's degree is preferred.

Qualifications

• Eight years of related experience required, including three years in legal spend management or litigated claims.

Responsibilities

• Executes contract renewals for major clients, including complex pricing negotiations.
• Develops and delivers advanced stewardship reports and dashboards tailored to client requirements.
• Advises clients on advanced bill review audit strategies and program optimization.
• Acts as senior liaison for clients and manages relationships across multiple stakeholders.
• Leads and coordinates large-scale project initiatives with cross-functional teams.
• Identifies and pursues strategic cross-selling and expansion opportunities.
• Analyzes and resolves high-impact issues affecting satisfaction and retention.
• Mentors and supports other team members as needed.

Skills

Customer service

Legal spend management

Insurance defense litigation

Leadership

Negotiation

Client relationship management

Communication

Analytical thinking

Problem solving

Team collaboration

Strategic thinking

Project coordination

Education

Bachelor's degree

Tools

Microsoft Office

Reporting tools

Self-directed learning

Job description

Sedigwick is seeking a Customer Success Manager for BillReview IQ to lead large-scale client accounts on Legal-X and Legal eXchange. You will manage strategic relationships, oversee service delivery, and drive retention and growth with sophisticated reporting and expansion strategies.

The role requires eight years of related experience, including three years in legal spend management or litigated claims, and strong negotiation, leadership, and analytic skills. A Bachelor's degree is preferred.