Senior Customer Success Manager — BillReview IQ Growth & Retention

Sedgwick; Tennessee; Presencial; USD 90.000 - 130.000; Tempo integral

Resumo da vaga

Sedgwick is seeking a Customer Success Manager for BillReview IQ who will manage national client accounts on Legal-X and Legal eXchange. The role drives client retention, strategic engagement, and expansion opportunities through advanced reporting and advisory services.

Requires 8 years of related experience including 3 in legal spend management; strong communication, leadership, and negotiation skills are essential. Travel is required.

Qualificações

• Bachelor's degree from an accredited college or university preferred.
• Eight (8) years of related experience or equivalent combination of education and experience required to include three (3) years legal spend management and/or litigated claims experience.
• Demonstrates deep expertise in customer service and one or more of the following: legal spend management, insurance defense litigation
• Exhibits superior communication, leadership, and negotiation skills
• Ability to understand client needs, discuss alternatives and make recommendations and manage client expectations
• Technical skills for gaining in-depth product knowledge, including self-directed learning
• Shows advanced proficiency with Microsoft Office and complex reporting tools
• Ability to manage multiple high-priority projects in a dynamic environment
• Possesses exceptional analytical, strategic thinking, and interpersonal skills
• Ability to work in a team environment
• Ability to handle conflict and confront challenging issues in a fast work environment
• Ability to meet or exceed Performance Competencies

Responsabilidades

• Executes contract renewals for major clients, including complex pricing negotiations.
• Develops and delivers advanced stewardship reports and dashboards tailored to client requirements.
• Advises clients on advanced bill review audit strategies and program optimization.
• Acts as the senior liaison for clients, proactively manages relationships, and ensures high satisfaction across multiple stakeholders.
• Leads and coordinates large-scale project initiatives, collaborating with cross-functional teams including the Expert Bill Review group.
• Identifies, develops, and pursues strategic cross-selling and business expansion opportunities.
• Analyzes and resolves high-impact issues affecting customer satisfaction and retention.
• Mentors and supports other team members as needed.
• Travel as required.

Conhecimentos

Customer service

Legal spend management

Negotiation

Communication

Leadership

Analytical thinking

Interpersonal skills

Teamwork

Problem solving

Client needs understanding

Formação

Bachelor's degree

Ferramentas

Microsoft Office

Reporting tools

Descrição da vaga

Sedgwick is seeking a Customer Success Manager for BillReview IQ who will manage national client accounts on Legal-X and Legal eXchange. The role drives client retention, strategic engagement, and expansion opportunities through advanced reporting and advisory services.

Requires 8 years of related experience including 3 in legal spend management; strong communication, leadership, and negotiation skills are essential. Travel is required.