Remote Senior Strategic Account & Growth Manager

Sedgwick; Knoxville (TN); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Drug-Free Workplace

Job summary

Sedgwick is seeking a seasoned Customer Success Manager to lead large-scale client accounts and optimize BillReview IQ and Legal-X/Legal eXchange platforms. The role focuses on strategic client engagement, sophisticated reporting, and driving retention and growth.

The position requires senior-level experience in customer service, legal spend management, and cross-functional leadership, with a track record of expanding client partnerships and ensuring high satisfaction among stakeholders.

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• Eight (8) years of related experience, including three (3) years in legal spend management and/or litigated claims.
• Demonstrates deep expertise in customer service, with strong communication, leadership, and negotiation skills.

Responsibilities

• Executes contract renewals for major clients, including complex pricing negotiations.
• Develops and delivers advanced stewardship reports and dashboards tailored to client requirements.
• Advises clients on advanced bill review audit strategies and program optimization.
• Acts as the senior liaison for clients, proactively manages relationships, and ensures high satisfaction across multiple stakeholders.
• Leads and coordinates large-scale project initiatives, collaborating with cross-functional teams.
• Identifies, develops, and pursues strategic cross-selling and business expansion opportunities.
• Analyzes and resolves high-impact issues affecting customer satisfaction and retention.
• Mentors and supports other team members as needed.

Skills

Customer service

Legal spend management

Insurance defense litigation

Communication

Leadership

Negotiation

Client relationship management

Reporting tools

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Reporting tools

Job description

Sedgwick is seeking a seasoned Customer Success Manager to lead large-scale client accounts and optimize BillReview IQ and Legal-X/Legal eXchange platforms. The role focuses on strategic client engagement, sophisticated reporting, and driving retention and growth.

The position requires senior-level experience in customer service, legal spend management, and cross-functional leadership, with a track record of expanding client partnerships and ensuring high satisfaction among stakeholders.