Strategic Client Success Lead (BillReview IQ)

Sedgwick Claims Management Services Ltd; Tennessee; On-site; USD 90,000 - 130,000; Full time

Job summary

Sedgwick Claims Management Services Ltd. is seeking a Customer Success Manager to lead national or international BillReview IQ client accounts on Legal-X and Legal eXchange.

You will own strategic client relationships, oversee complex service delivery, and drive retention and growth. Applicants should bring deep expertise in customer service and legal spend management, with strong leadership, negotiation, and reporting skills to tailor stewardship reports and advise on program optimization for

Qualifications

• Bachelor's degree preferred.
• Eight years of related experience, including three years legal spend management and/or litigated claims.
• Deep expertise in customer service and one or more of the following: legal spend management, insurance defense litigation.
• Exhibits superior communication, leadership, and negotiation skills.
• Ability to understand client needs, discuss alternatives and make recommendations and manage client expectations.
• Technical skills for gaining in-depth product knowledge, including self-directed learning.
• Shows advanced proficiency with Microsoft Office and complex reporting tools.
• Ability to manage multiple high-priority projects in a dynamic environment.

Responsibilities

• Executes contract renewals for major clients, including complex pricing negotiations.
• Develops and delivers advanced stewardship reports and dashboards tailored to client requirements.
• Advises clients on advanced bill review audit strategies and program optimization.
• Acts as the senior liaison for clients, proactively manages relationships, and ensures high satisfaction across multiple stakeholders.
• Leads and coordinates large-scale project initiatives, collaborating with cross-functional teams including the Expert Bill Review group.
• Identifies, develops, and pursues strategic cross-selling and business expansion opportunities.
• Analyzes and resolves high-impact issues affecting customer satisfaction and retention.
• Mentors and supports other team members as needed.

Skills

Customer service

Legal spend management

Negotiation

Leadership

Communication

Project management

Reporting tools

Microsoft Office

Analytical thinking

Education

Bachelor's degree

Tools

MS Office

Job description

Sedgwick Claims Management Services Ltd. is seeking a Customer Success Manager to lead national or international BillReview IQ client accounts on Legal-X and Legal eXchange.

You will own strategic client relationships, oversee complex service delivery, and drive retention and growth. Applicants should bring deep expertise in customer service and legal spend management, with strong leadership, negotiation, and reporting skills to tailor stewardship reports and advise on program optimization for