Remote Customer Success Manager — Strategic Accounts & Growth

Sedgwick; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

SIPP

Bonus scheme

25 days holidays

Flexible working from office or home

Private healthcare

Life assurance

Employee assistance programme

Group Income Protection

Dental cover

Cycle to work scheme

Season ticket loan

Job summary

Sedgwick is seeking a Customer Success Manager to manage a portfolio of Bill ReviewIQ clients, acting as the primary contact and driving satisfaction and retention. You will lead contract renewals, pricing, reporting and project coordination while guiding clients on best practices and programme set-up. Travel may be required.

The role emphasizes building strong relationships, leveraging London Market knowledge, and identifying cross-selling opportunities to expand services.

Qualifications

• Client management experience with trusted client relationships.
• Three years’ experience in legal, claims adjusting, insurance litigation or related environment.
• Five years’ related professional experience, or an equivalent combination of education and experience.
• Good understanding of liability claims, workers’ compensation or insurance litigation.
• Ability to identify cross-selling, expansion and client retention opportunities.
• Excellent written, verbal and presentation skills, with confidence engaging clients and stakeholders.
• Strong analytical skills with ability to identify issues and propose solutions.
• Ability to manage multiple clients, projects and priorities while meeting deadlines.
• Confident facilitating discussions and negotiating with stakeholders.
• Comfortable developing detailed product knowledge and using Microsoft Office applications.
• Prior experience or understanding of the London insurance market is advantageous.

Responsibilities

• Own the client experience across Bill ReviewIQ clients and ensure service delivery and retention.
• Manage contract renewals, pricing, client reporting and project coordination.
• Provide guidance on bill review best practices and programme setup.
• Collaborate with Expert Bill Review team as a product expert for clients.
• Identify opportunities to expand relationships through cross-selling and additional services.

Skills

Client management experience

Legal or claims expertise

Relevant experience

Insurance knowledge

Commercial mindset

Communication skills

Problem solving

Organisation

Negotiation skills

Technical aptitude

London Market knowledge

Job description

Sedgwick is seeking a Customer Success Manager to manage a portfolio of Bill ReviewIQ clients, acting as the primary contact and driving satisfaction and retention. You will lead contract renewals, pricing, reporting and project coordination while guiding clients on best practices and programme set-up. Travel may be required.

The role emphasizes building strong relationships, leveraging London Market knowledge, and identifying cross-selling opportunities to expand services.