Enterprise Customer Success Manager - Client Adoption Lead

Select; Burlington (VT); On-site; USD 70,000 - 110,000; Full time

Job summary

Brandhub is the operating system for trade marketing, helping consumer brands plan, execute, and track field marketing activations with rich operational data at every step. Brandhub is seeking a Customer Success Manager to be the dedicated partner to one of our largest enterprise clients.

You’ll be embedded with the client’s team, handling day-to-day questions, training on features, and ensuring users get the most out of the platform.

Qualifications

• 3-5 years in a Customer Success, Account Management, or Client Services role.
• Experience working with a single large account is a plus.
• Background in B2B SaaS or platform products; comfortable with software users of varying technical levels.

Responsibilities

• Be the primary point of contact for your client's platform users; troubleshoot issues and keep workflows moving.
• Lead training sessions and create practical materials to drive feature adoption.
• Bridge client needs with Brandhub's product and engineering teams; translate feedback into actionable improvements.
• Build trust and establish yourself as a reliable partner for stakeholders and users.

Skills

Customer Success

Account Management

B2B SaaS

Training & Enablement

Job description

Brandhub is the operating system for trade marketing, helping consumer brands plan, execute, and track field marketing activations with rich operational data at every step. Brandhub is seeking a Customer Success Manager to be the dedicated partner to one of our largest enterprise clients.

You’ll be embedded with the client’s team, handling day-to-day questions, training on features, and ensuring users get the most out of the platform.