Strategic Customer Success Manager

Kornit Digital; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

401K with employer matching

Job summary

Kornit Digital is seeking a Customer Success Manager in Los Angeles to ensure customer retention, maximize product value, and manage escalations. You will collaborate with multiple departments to resolve issues, advocate for customers, and lead renewal activities with key stakeholders.

Responsibilities include managing Field Service Engineers, developing success plans for strategic accounts, and presenting executive summaries.

Qualifications

• 3-5 years of related experience in customer support or services.
• Bachelor’s degree required.
• Experience with CRM software like Salesforce preferred.
• Ability to travel up to 50% and work cross-functionally.
• Excellent written and verbal communication skills.

Responsibilities

• Supports sales growth and maintains strong customer relationships.
• Ensure customers adhere to Kornit's maintenance guidelines to optimize performance.
• Help customers realize ROI by mapping business challenges to Kornit solutions.
• Manage Field Service Engineers assigned to customer sites.
• Develop and own customer success plans for high-potential accounts.
• Present executive summaries to senior leaders.
• Oversee project management for customer initiatives and Kornit programs.
• Maintain routine status reports and documentation in Salesforce and Oracle.
• Collaborate cross-functionally to build data-based monitoring tools.
• Lead contract renewal strategy with internal stakeholders.
• Identify churn risk and drive retention campaigns.
• Act as trusted advisor, expanding customer relationships and mapping portfolios.
• Proactively identify issues and coordinate cross-functional mitigations.
• Anticipate future customer needs including programs and training.
• Conduct visits with key contacts to build relationships and review business goals.
• Develop portfolio strategy to drive customer initiatives and retention.

Skills

Customer relationship management

Cross-functional collaboration

Excellent communication

Problem solving

Travel up to 50%

Education

Bachelor’s degree

Tools

Salesforce

Oracle

Microsoft Office

Job description

Kornit Digital is seeking a Customer Success Manager in Los Angeles to ensure customer retention, maximize product value, and manage escalations. You will collaborate with multiple departments to resolve issues, advocate for customers, and lead renewal activities with key stakeholders.

Responsibilities include managing Field Service Engineers, developing success plans for strategic accounts, and presenting executive summaries.