Strategic Customer Success Lead

Suvoda; Conshohocken (Montgomery County); On-site; USD 110,000 - 150,000; Full time

Job summary

Suvoda is seeking a Customer Success Manager to lead high-value customer relationships and drive adoption of our products. You will own renewal rates, NPS scores, and expansion opportunities while directing proactive account management and strategic planning.

The role requires a seasoned professional with a track record in customer retention, cross-functional leadership, and organizational excellence to deliver measurable outcomes and customer satisfaction.

Qualifications

• At least 10 years in account management or equivalent.
• 2+ years of industry-related experience.
• Proven proficiency in customer retention and delivering customer success.
• Ability to align internal resources to meet deadlines.
• Track record of sustaining and growing complex relationships.

Responsibilities

• Maintain strong relationships and ownership of customer success metrics.
• Drive strategic development of customer programs and pursue revenue expansion.
• Identify opportunities to increase revenue conversion.
• Establish initiatives to encourage customer growth and upsell opportunities.
• Create value realization throughout the customer lifecycle.
• Proactively identify account risks and mitigation strategies.
• Collaborate with cross-functional partners to improve support quality and efficiency.
• Coordinate with CSM Leaders on business initiatives and projects.
• Work with marketing to identify customer advocates for feedback and case studies.
• Collaborate with Finance to improve revenue predictability.
• Assist in hiring and training of Customer Success Managers.
• Perform other duties as time or circumstances demand.

Skills

Customer relationship management

Account management

Leadership

Cross-functional collaboration

Presentation skills

Communication

Strategic account planning

Time management

Customer success metrics

Proactive engagement

Education

Bachelor's degree or equivalent experience

Job description

Suvoda is seeking a Customer Success Manager to lead high-value customer relationships and drive adoption of our products. You will own renewal rates, NPS scores, and expansion opportunities while directing proactive account management and strategic planning.

The role requires a seasoned professional with a track record in customer retention, cross-functional leadership, and organizational excellence to deliver measurable outcomes and customer satisfaction.