Strategic Customer Success Lead

Climate Pros, LLC; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Climate Pros, LLC is seeking a Customer Success Supervisor to serve as a customer-facing liaison for strategic and national accounts. You will backfill the CSM, coordinate field service, billing, compliance, and onboarding, and collaborate with cross-functional teams to enhance customer satisfaction.

This role requires strong communication, organization, and problem-solving skills, with 5+ years of clerical or administrative experience.

Qualifications

• Excellent verbal and written communication skills.
• Detail oriented with accuracy and thoroughness.
• Strong organizational abilities and time management.
• Good problem-solving skills and initiative.
• 5+ years clerical or administrative experience.
• Proficient in MS Word, Excel, and Outlook.
• Experience operating general office equipment.

Responsibilities

• Backfill for the CSM and assist regional accounts.
• Serve as primary liaison for field service, billing, and onboarding.
• Coordinate KPI tracking, QBRs, and account playbooks.
• Monitor SLA performance and recurring site issues.
• Prepare monthly KPI reports and scorecards.
• Collaborate with CS Manager, Service Manager, and Branch Managers.
• Process NTE increases and warranty claims as needed.
• Ensure timely invoicing and cross-functional communication.
• Lead safety compliance and incident resolution initiatives.
• Maintain content of customer playbooks and onboarding materials.
• Support cross-functional teams to meet customer goals.

Skills

Communication skills

Detail oriented

Organizational skills

Problem solving

Administrative experience

MS Office

General office equipment

Tools

MS Office Suite

Job description

Climate Pros, LLC is seeking a Customer Success Supervisor to serve as a customer-facing liaison for strategic and national accounts. You will backfill the CSM, coordinate field service, billing, compliance, and onboarding, and collaborate with cross-functional teams to enhance customer satisfaction.

This role requires strong communication, organization, and problem-solving skills, with 5+ years of clerical or administrative experience.