Strategic Customer Success Engagement Lead

Wolters Kluwer; Dallas (TX); Hybrid; USD 99,000 - 173,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plans

401(k)

FSA/HSA

commuter benefits

Tuition assistance

Vacation and sick time

Paid parental leave

Job summary

Wolters Kluwer is seeking a Customer Success Engagement Manager to lead strategic accounts across a U.S.-based region. The role drives onboarding, adoption, and value realization for UpToDate products, coordinating with Sales and cross-functional teams to ensure renewal success.

The ideal candidate will have 4+ years in Customer Success or related roles, strong project management, and a data-driven, collaborative approach. Expect up to 40% travel and hybrid office participation.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• 4+ years in Customer Success, Account Management, Product Marketing, or related role.
• Strong project management and data-driven decision-making skills.
• Excellent communication and stakeholder management, including C-suite.
• Experience guiding complex software implementations and renewals.

Responsibilities

• Lead onboarding and lifecycle management to ensure customer value and adoption.
• Collaborate with Sales to maintain healthy, strategic accounts and drive renewals.
• Design and execute deployment, training, and implementation plans across multi-site customers.
• Monitor usage and outcomes to identify risk, growth opportunities, and cross-sell potential.
• Present analyti­cal findings and best practices to customers and internal teams.

Skills

Customer Success

Account Management

Project Management

Data Analysis

Communication

Education

Bachelor's degree in related field

Job description

Wolters Kluwer is seeking a Customer Success Engagement Manager to lead strategic accounts across a U.S.-based region. The role drives onboarding, adoption, and value realization for UpToDate products, coordinating with Sales and cross-functional teams to ensure renewal success.

The ideal candidate will have 4+ years in Customer Success or related roles, strong project management, and a data-driven, collaborative approach. Expect up to 40% travel and hybrid office participation.