Regional Customer Success Engagement Manager (Hybrid)

Wolters Kluwer; Chicago (IL); Hybrid; USD 99,000 - 173,000; Full time

Job summary

Wolters Kluwer's UpToDate division seeks a Customer Success Engagement Manager to lead value realization for strategic accounts across the U.S., with responsibility for adoption and ongoing engagement of UpToDate products.

In this hybrid role (8 days/month in office across listed cities), you will manage onboarding, coordinate cross-functional teams, drive renewal outcomes, and mentor teammates while collaborating with Sales to align strategies and customer goals.

Qualifications

• Bachelor’s degree in related field, specialized training, or equivalent work experience.
• 4+ years of experience in Customer Success, Account Management, Product Marketing, or a related customer-facing role.
• Excellent project management skills to track large, complex software implementations across multiple customer sites.
• Data-oriented, consultative approach to promote product utilization with customers.
• Proven ability to quickly establish rapport with all levels of personnel up to and including C-suite executives.

Responsibilities

• Manage onboarding and lifecycle to ensure smooth adoption and customer loyalty.
• Lead deployment planning including cross-functional coordination across multiple teams.
• Monitor product utilization and drive value realization for strategic accounts.
• Collaborate with Sales to align plans and renewals; present findings to stakeholders.

Skills

Project management

Data-driven

Executive communication

Customer relationships

Education

Bachelor’s degree in related field

Job description

Wolters Kluwer's UpToDate division seeks a Customer Success Engagement Manager to lead value realization for strategic accounts across the U.S., with responsibility for adoption and ongoing engagement of UpToDate products.

In this hybrid role (8 days/month in office across listed cities), you will manage onboarding, coordinate cross-functional teams, drive renewal outcomes, and mentor teammates while collaborating with Sales to align strategies and customer goals.