Strategic Customer Success Director

Anna, LLC; Omaha (NE); In loco; USD 120.000 - 150.000; Tempo pieno

Descrizione del lavoro

Anna, LLC in Omaha, NE seeks a Director of Customer Success to lead strategic client performance transformation, executive engagement, and revenue growth across Fortune 500 partnerships.

You will own account strategies, drive adoption of the Anna platform, develop coaching curricula, mentor teams, and collaborate with Product, Insights, Engineering, and Customer Success to ensure measurable ROI and scalable outcomes.

Competenze

• 5+ years of Customer Success, Client Leadership, Consulting, or SaaS experience.
• Exceptional communication, relationship-building, and consultative problem-solving skills.
• Proven ability to influence executive stakeholders and drive organizational change.
• Experience developing and delivering coaching, training, and performance improvement programs.
• Strong project management and cross-functional leadership capabilities.
• Deep expertise in Anna® methodologies, platform capabilities, and business application.
• Ability to translate client needs into measurable business outcomes and ROI.

Mansioni

• Serve as the strategic owner and executive sponsor for assigned clients.
• Lead executive-level engagements with Directors, VPs, and C-suite stakeholders.
• Develop and execute account strategies, value realization plans, and client growth initiatives.
• Drive customer retention, expansion opportunities, and annual revenue growth targets.
• Manage strategic client deliverables and ensure successful execution across multiple portfolios.
• Drive platform adoption and utilization, targeting 88%+ usage.
• Design and deliver training, coaching curricula, and activation programs based on client CX studies.
• Partner with frontline leaders to improve performance outcomes through behavioral change and coaching best practices.
• Identify performance gaps and align Anna® solutions to operational improvement objectives.
• Act as a Subject Matter Expert on the Anna® platform, activation methodology, and product suite.
• Lead cross-functional coordination among Product, Insights, Engineering, and Customer Success teams.
• Provide leadership, mentoring, and development for Customer Success and People Innovation team members.
• Establish scalable processes, operational standards, and best practices.
• Manage client communications, risk mitigation, workstream execution, and senior leadership updates.
• Represent Anna® in client engagements, industry events, case studies, and strategic initiatives.

Conoscenze

Customer Success

Executive leadership

Consulting

SaaS experience

Cross-functional leadership

Coaching

Descrizione del lavoro

Anna, LLC in Omaha, NE seeks a Director of Customer Success to lead strategic client performance transformation, executive engagement, and revenue growth across Fortune 500 partnerships.

You will own account strategies, drive adoption of the Anna platform, develop coaching curricula, mentor teams, and collaborate with Product, Insights, Engineering, and Customer Success to ensure measurable ROI and scalable outcomes.