Strategic Customer Solutions Lead (Onsite)

Smurfit Westrock; Fort Worth (TX); Hybrid; USD 19,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

401k with company match

Paid vacation time & holidays

Life Insurance & AD&D

Disability Insurance

Tuition Reimbursement

Job summary

Smurfit Westrock in Fort Worth, TX is seeking a Customer Service Specialist who will handle phone and email inquiries from existing and potential customers, maintain customer accounts and orders, and provide prompt communication of order schedules and any delays.

The role will serve as the primary contact for strategic customers and sales staff, manage quotes, process RFQs, and work onsite to support timely delivery and add-on opportunities.

Qualifications

• AA or equivalent from two-year college or technical school preferred.
• Minimum of 3 years of experience in a related field preferred.
• Fluency in English required, verbal and written; bilingual skills preferred.
• Proven analytical, interpersonal, verbal and written communication skills.

Responsibilities

• Lead RFQ process: spec material, collect customer information, maintain quote log and follow through with communication between purchasing and sales until point of sale.
• Serves as primary contact for Strategic Customers and Sales Staff for specific customers and/or project information.
• Provide prompt communication with the customer, sales and internal functions regarding existing challenges to meet order expectations.
• Gathers input, evaluates, and makes recommendations from a technical standpoint concerning cost, production schedule, order entry, etc.
• Initiates, tracks, organizes, prioritizes, and monitors multiple projects through development, production, and fulfillment.
• Prepare quotation requests for estimators and presents appropriate quotes for customers both internal and external as required.

Skills

Project management

Analytical skills

Communication skills

MS Office proficiency

Bilingual (English/Spanish)

Education

Associate degree

Tools

MS Office

Job description

Smurfit Westrock in Fort Worth, TX is seeking a Customer Service Specialist who will handle phone and email inquiries from existing and potential customers, maintain customer accounts and orders, and provide prompt communication of order schedules and any delays.

The role will serve as the primary contact for strategic customers and sales staff, manage quotes, process RFQs, and work onsite to support timely delivery and add-on opportunities.