Strategic Customer Service Specialist (On-Site)

Kelly Services; Michigan; On-site; USD 36,000 - 47,000; Full time

Job summary

Kelly Services is seeking a Strategic Customer Service Specialist for a 6-month contract on-site in Midland, MI. The role supports material availability, order management, pricing approvals, and coordination with supply chain partners.

You will engage sales, assist with quotes and new customer set-ups, maintain documentation in SharePoint, and drive process improvements while ensuring SOX compliance. Pay is $30/hour, Monday–Friday, 8:00 AM–5:00 PM, with opportunities to contribute to audits and

Qualifications

• Must engage with customers and manage orders across multiple systems.
• Ability to support SAP transactions including returns, credits, and deliveries.
• Coordinate with sales, pricing, and logistics to resolve issues and approvals.
• Proficient in documentation and process improvements (SharePoint, MDG).

Responsibilities

• Engage with asset schedulers and supply chain partners to resolve availability and prioritization.
• Collaborate with sales on customer issues, pricing, and approvals to resolve requests.
• Coordinate with warehouse and logistics for expedite and special freight handling.
• Create and maintain customer desk manuals and SAP/SharePoint docs.
• Identify and implement process improvements for efficiency and cost-to-serve.

Skills

Customer engagement

Order management

SAP transactions

EDI/Capture

MyDuPont knowledge

Sales coordination

Analytical skills

Problem solving

Tools

SAP

SharePoint

MDG Database

Job description

Kelly Services is seeking a Strategic Customer Service Specialist for a 6-month contract on-site in Midland, MI. The role supports material availability, order management, pricing approvals, and coordination with supply chain partners.

You will engage sales, assist with quotes and new customer set-ups, maintain documentation in SharePoint, and drive process improvements while ensuring SOX compliance. Pay is $30/hour, Monday–Friday, 8:00 AM–5:00 PM, with opportunities to contribute to audits and