Customer Service Specialist

Kelly; Midland (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Paid holidays

Transit benefit

Paid sick leave

Job summary

Kelly is hiring a Customer Service Specialist for a 7-month contract based in Midland, Michigan. The role focuses on order entry, fulfillment, and building strong customer relationships to support commercial objectives.

Qualifications include a Bachelor’s degree, 5 years in similar roles, and SAP experience. Onsite schedule Mon–Fri with a pay range of $20–$26 per hour, depending on experience.

Qualifications

• Bachelor’s Degree required.
• 5 years of working experience in similar roles.
• 1–2 years of SAP preferred.

Responsibilities

• Execute order entry and manage fulfillment for key accounts.
• Review and validate order requests per processes and guidelines.
• Maintain knowledge of products, applications and services.

Skills

Problem solving

Communication

Customer service

Business process acumen

Education

Bachelor’s Degree

Tools

SAP

Excel

Outlook

Job description

Kelly Is Hiring a Customer Service Specialist for a 7 - Month Contract Role with One of our Prestigious Clients Based Out in Midland, Michigan 48674.

Job Title

Customer Service Specialist

Location

Midland, Michigan 48674 – Onsite Role Mon to Fri.

Employment Type

7 - Month Contract Through Kelly

Pay Range

$20 – 26/Hr Depending on Experience

Job Description

Manages Order Entry and Fulfillment for Complex Customer Accounts, Ensuring Accurate Processing and Compliance with Business Guidelines. Builds Strong Customer Relationships, Supports Commercial Objectives, Resolves Customer Issues, And Delivers Cost-Effective Solutions. Serves As a Key Resource for Systems, Processes, And Continuous Improvement Initiatives While Maintaining High Service Levels and Customer Satisfaction

Responsibilities

• Executes The Order Entry Process And Manages The Order Fulfillment Process For A Given Business Or Group Of Businesses And Customers, Which Are Typically Key Customers, High Value And/or Margin Value Centers, Or Scenario’s With A High Degree Of Complexity.
• Review, Validate And Process Order Request In Compliance With Work Process / System And Business Guidelines.
• Maintains A Thorough Knowledge Of The Businesses’ Products, Businesses, Applications, And Service Offerings.
• Strengthens Customer Intimacy By Developing Solid Relationships, Understanding Customer Needs And Gathering Market Intelligence.
• Coordinates Activity At Assigned Customer Accounts And Is Able To Manage Other Accounts Due To Deep Knowledge.
• Maintains Service Levels According To Business Prioritization.
• Differentiates Between Customer Requirements And Dow Capabilities; Choose The Best/Cost Effective Solution.
• Supports Commercial Strategies With Dow Customers Across Multiple Businesses.
• Acts As Focal Point For Key Systems, Tools Or Business Processes.
• Find Solutions For More Complex Matters And Looks Proactively For Improvements.

Qualifications

• Bachelor’s Degree.
• 5 Year Of Working Experience In Similar Roles
• 1 To 2 Years Of SAP Preferred

Your Skills

• Need To Have Problem Solving And Communication Skills
• Customer Service And Business Process Acumen
• SAP (System Knowledge)
• Excel And Outlook Experience

Benefits and Perks

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.