Strategic Account Manager, Customer Service & Operations

RLG Healthcare; Garner (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

RLG Healthcare is seeking a Customer Service Account Manager to oversee complex customer accounts and ensure consistent execution across customer service, production, scheduling, prepress, quality, and sales.

You will be the primary point of contact for orders, timelines, and customer expectations, driving satisfaction and coordination across multiple print and packaging solutions. Strong communication and operational focus are essential for success.

Qualifications

• Minimum 3-5 years in Customer Service and/or Sales, preferably in a manufacturing environment.
• Quick learner who will dive into the product and team environments to understand intricacies.
• Strong desire to provide the ultimate Customer Experience.
• Strong sense of urgency and ability to multitask.
• Ability to meet strict internal and external timelines & milestones.
• Strong written and verbal communication skills in a corporate environment.

Responsibilities

• Build and maintain strong relationships with assigned customer accounts.
• Serve as the primary customer contact for order execution, issue resolution, and day-to-day communication.
• Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales.
• Support key performance metrics including on-time delivery, responsiveness, order accuracy, and service consistency.

Skills

Customer Focus

Communication

Cross-functional Collaboration

Multitasking

Problem Solving

Education

Bachelor's degree

Tools

CRM Software

Job description

RLG Healthcare is seeking a Customer Service Account Manager to oversee complex customer accounts and ensure consistent execution across customer service, production, scheduling, prepress, quality, and sales.

You will be the primary point of contact for orders, timelines, and customer expectations, driving satisfaction and coordination across multiple print and packaging solutions. Strong communication and operational focus are essential for success.