Strategic Customer Planning & Service Leader

Amcor LLC; Oshkosh (WI); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Flexible time off

Tuition Reimbursement

Discretionary bonus program

Job summary

Amcor is seeking a Customer Planning & Service Lead to develop collaborative solutions with customers and key stakeholders. You will apply knowledge of supply chain, transportation, warehousing, project management and continuous improvement to improve service.

Geography focuses on North America with opportunities to mitigate risk during events impacting capacity. The role emphasizes data analytics, KPI tracking, and close collaboration with plants to ensure on-time delivery and optimal inventory

Qualifications

• Education – Bachelor’s Degree strongly preferred.
• Experience – 2+ years of experience and knowledge in Manufacturing, Packaging, and Customer Service / Supply Chain environment.

Responsibilities

• Drive service improvements to enable ease of doing business with our customers through schedule optimization, order swaps, material substitutions.
• Support strategic customer planning and execution that enables continuous improvement and sales growth (i.e. new business onboarding, large/strategic customer, low DIFOT, service concerns, and/or account turn around)
• Deliver supply chain solutions to customer through robust, collaboratively managed (internal and external) project action plans which may include safety stocks, reorder points, VMI, business transfers, and/or order campaigns.
• Prepare content and support business sessions and presentations with the Customer regarding service
• Build organizational knowledge of customer processes and service expectations through customer advocacy and plant visits
• Analyze data to identify opportunities and trends (i.e. ensure KPIs like past term inventory, less than lead time, and customer on time complete are being met)
• Understand customer inventory and service targets, support flawless execution of order management processes to ensure right sized inventory
• Engage to mitigate customer risk during events that impact plant capacity or execution by closely leveraging relationships at the plants and understanding current state of business

Skills

Communication

Analytical thinking

Planning

Customer service

Supply chain

Education

Bachelor's degree

Job description

Amcor is seeking a Customer Planning & Service Lead to develop collaborative solutions with customers and key stakeholders. You will apply knowledge of supply chain, transportation, warehousing, project management and continuous improvement to improve service.

Geography focuses on North America with opportunities to mitigate risk during events impacting capacity. The role emphasizes data analytics, KPI tracking, and close collaboration with plants to ensure on-time delivery and optimal inventory