Customer Planning & Service Lead

Amcor LLC; Oshkosh (WI); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Flexible time off

Tuition Reimbursement

Discretionary bonus program

Job summary

Amcor is seeking a Customer Planning & Service Lead to develop collaborative solutions with customers and key stakeholders. You will apply knowledge of supply chain, transportation, warehousing, project management and continuous improvement to improve service.

Geography focuses on North America with opportunities to mitigate risk during events impacting capacity. The role emphasizes data analytics, KPI tracking, and close collaboration with plants to ensure on-time delivery and optimal inventory

Qualifications

• Education – Bachelor’s Degree strongly preferred.
• Experience – 2+ years of experience and knowledge in Manufacturing, Packaging, and Customer Service / Supply Chain environment.

Responsibilities

• Drive service improvements to enable ease of doing business with our customers through schedule optimization, order swaps, material substitutions.
• Support strategic customer planning and execution that enables continuous improvement and sales growth (i.e. new business onboarding, large/strategic customer, low DIFOT, service concerns, and/or account turn around)
• Deliver supply chain solutions to customer through robust, collaboratively managed (internal and external) project action plans which may include safety stocks, reorder points, VMI, business transfers, and/or order campaigns.
• Prepare content and support business sessions and presentations with the Customer regarding service
• Build organizational knowledge of customer processes and service expectations through customer advocacy and plant visits
• Analyze data to identify opportunities and trends (i.e. ensure KPIs like past term inventory, less than lead time, and customer on time complete are being met)
• Understand customer inventory and service targets, support flawless execution of order management processes to ensure right sized inventory
• Engage to mitigate customer risk during events that impact plant capacity or execution by closely leveraging relationships at the plants and understanding current state of business

Skills

Communication

Analytical thinking

Planning

Customer service

Supply chain

Education

Bachelor's degree

Job description

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

The Customer Planning & Service Lead

is responsible for developing collaborative solutions with the customer and key stakeholders through their understanding of supply chain, transportation, warehousing, project management and continuous improvement practices. This role will utilize reporting and analytics to identify opportunities & trends to improve service. This role is also expected to engage/mitigate customer risk during events that impact plant capacity or execution.

Geographic Scope: North America

Business Unit Scope: One

Number of colleagues directly reporting to this job: 0

• Drive service improvements to enable ease of doing business with our customers through schedule optimization, order swaps, material substitutions.
• Support strategic customer planning and execution that enables continuous improvement and sales growth (i.e. new business onboarding, large/strategic customer, low DIFOT, service concerns, and/or account turn around)
• Deliver supply chain solutions to customer through robust, collaboratively managed (internal and external) project action plans which may include safety stocks, reorder points, VMI, business transfers, and/or order campaigns.
• Prepare content and support business sessions and presentations with the Customer regarding service
• Build organizational knowledge of customer processes and service expectations through customer advocacy and plant visits
• Analyze data to identify opportunities and trends (i.e. ensure KPIs like past term inventory, less than lead time, and customer on time complete are being met)
• Understand customer inventory and service targets, support flawless execution of order management processes to ensure right sized inventory
• Engage to mitigate customer risk during events that impact plant capacity or execution by closely leveraging relationships at the plants and understanding current state of business

What We Value

• Ability to positively influence & communicate effectively at all levels, internal & external
• Adaptability and critical thinking that enables innovative solutions/continuous improvement
• Growth mindset that embraces challenges & continuous learning
• Effective knowledge of products, systems, & manufacturing processes

What We Want From You

• Education – Bachelor’s Degree strongly preferred
• Experience – 2+ years of experience and knowledge in Manufacturing, Packaging, and Customer Service / Supply Chain environment
• Regular attendance
• Frequent interaction with others
• Ability to sit up to 100% of time
• Ability to communicate up to 100% of time
• Ability to move from one place to another up to 50% of time
• Ability to work on a computer 100% of time
• Ability to travel domestically 10% of time
• Office environment

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when: Our people are engaged and developing as part of a high-performing Amcor team Our customers grow and prosper from Amcor’s quality, service, and innovation Our investors benefit from Amcor’s consistent growth and superior returns The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

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Benefits

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)

About Amcor

Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries. NYSE: AMCR; ASX: AMC www.amcor.com|LinkedIn|YouTube

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