Strategic Customer Operations Specialist

1530 Korea; Republic (PA); On-site; USD 85,000 - 110,000; Full time

Job summary

Analog Devices, Inc. is seeking a skilled Specialist, Customer Operations to support field sales, strengthen customer relationships, and drive revenue growth across business units. The role collaborates closely with Sales, Supply Chain and other departments to fulfill customer requests and optimize processes.

The position emphasizes data analysis, reporting, and proactive issue resolution, with exposure to contract review and RMA workflows. Travel up to 10% is expected.

Qualifications

• Bachelor’s degree; 4+ years in Inside Sales/Customer Service or high‑tech environment preferred.
• Energetic, self-motivated and positive attitude.
• Data analytical skills.
• Proactive and solution‑oriented thinking.
• Strong interpersonal, verbal and written communication in Korean and English.

Responsibilities

• Learn and follow ADI procedures, policies and compliance.
• Manage day‑to‑day operations for the team and overall productivity, quality, and delivery of services.
• Drive case quality and metrics, monitor trends and implement corrective actions.
• Lead regular forecast meetings and quarterly business reviews with customers.
• Manage customer backlog: POs, change orders, logistics.
• Forecast analysis: monitor status, trends, and opportunities; understand requirements.
• Work with Supply Chain to review status, capacity and launches.
• Develop/implement analytical models and dashboards for metrics (revenue, pipeline, delivery).
• Develop expertise in SAP and other systems.
• Collaborate on functional projects (IT, Applications Engineering, Supply Chain).
• Coordinate with legal on contracts and terms.

Skills

Data analysis

Communication skills

Proactive mindset

Education

Bachelor’s degree

Tools

SAP

Excel

MS Office

Reporting tools

Job description

Analog Devices, Inc. is seeking a skilled Specialist, Customer Operations to support field sales, strengthen customer relationships, and drive revenue growth across business units. The role collaborates closely with Sales, Supply Chain and other departments to fulfill customer requests and optimize processes.

The position emphasizes data analysis, reporting, and proactive issue resolution, with exposure to contract review and RMA workflows. Travel up to 10% is expected.