Customer Account Specialist

1530 Korea; Republic (PA); On-site; USD 85,000 - 110,000; Full time

Job summary

Analog Devices, Inc. is seeking a skilled Specialist, Customer Operations to support field sales, strengthen customer relationships, and drive revenue growth across business units. The role collaborates closely with Sales, Supply Chain and other departments to fulfill customer requests and optimize processes.

The position emphasizes data analysis, reporting, and proactive issue resolution, with exposure to contract review and RMA workflows. Travel up to 10% is expected.

Qualifications

• Bachelor’s degree; 4+ years in Inside Sales/Customer Service or high‑tech environment preferred.
• Energetic, self-motivated and positive attitude.
• Data analytical skills.
• Proactive and solution‑oriented thinking.
• Strong interpersonal, verbal and written communication in Korean and English.

Responsibilities

• Learn and follow ADI procedures, policies and compliance.
• Manage day‑to‑day operations for the team and overall productivity, quality, and delivery of services.
• Drive case quality and metrics, monitor trends and implement corrective actions.
• Lead regular forecast meetings and quarterly business reviews with customers.
• Manage customer backlog: POs, change orders, logistics.
• Forecast analysis: monitor status, trends, and opportunities; understand requirements.
• Work with Supply Chain to review status, capacity and launches.
• Develop/implement analytical models and dashboards for metrics (revenue, pipeline, delivery).
• Develop expertise in SAP and other systems.
• Collaborate on functional projects (IT, Applications Engineering, Supply Chain).
• Coordinate with legal on contracts and terms.

Skills

Data analysis

Communication skills

Proactive mindset

Education

Bachelor’s degree

Tools

SAP

Excel

MS Office

Reporting tools

Job description

About Analog Devices Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X. Company Introduction: https://www.analog.com/en/index.html Analog Devices (ADI) has just over $12 billion in revenue with offices around the world. As a global leader in the design and manufacturing of analog, mixed signal, power management and DSP integrated circuits, ADI is known for helping to solve its customers’ toughest engineering challenges. With a commitment to engineering for good, ADI strives to create a more sustainable future, while also focusing on its employees through mentoring programs, employee networks and continuous learning opportunities. At ADI, you will learn from the brightest minds who are here to help you grow and succeed. You will make an impact through work on meaningful projects alongside a team of experts. ADI’s culture values aligned goals, work-life balance, continuous and life-long learning opportunities, and shared rewards.

Position Summary

The Specialist, Customer Operations is a challenging and dynamic role, and filled with opportunities for growth. The Specialist, Customer Operations is responsible for working with field sales to maintain and improve the business relationship between the customer and ADI Corporate. This position has high visibility within all departments at ADI and requires working closely with the various Business Units, Sales and Supply Chain to increase revenue at the customer. The Specialist, Customer Operations is required to add value at every level of transaction and communications, and act as an advocate for the customer within the company and at the same time represents ADI in all business transactions. The Specialist, Customer Operations gathers and disseminates information from the customer to all parties within ADI and works closely with the field sales team to satisfy customer requests.

Responsibilities

• Learn and follow with ADI Procedures, Policies and Compliance
• Manage the day-to-day operations for the team and are responsible for overall productivity, quality, and delivery of business services
• Drive business representative case quality and metrics, monitor trends, and ensure corrective actions
• Customer relationship management : Lead the regular face-to-face forecast meetings/quarterly business review meeting
• Customer backlog management : Purchase orders, change orders and logistics
• Forecast management: Analyse customer forecasts, track customer project status, monitor design opportunities and market trends, understand customer requirements
• Supply management: Work with Supply chain to review supply status, capacity and new product launch
• Learn and Develop strategies on how to communicate with customers and internal stakeholders
• Develop/Implement Analytical Models for organization metrics, dashboards etc.(Sales revenue report, design opportunity pipeline, delivery performance, forecast accuracy etc.)
• Develop expertise in our organizational systems including SAP
• Participate in specific functional organization projects such as IT, Applications Engineering or Supply Chain
• Work with legal to respond to customer contracts, programs, and terms & conditions.
• Involve in quality assurance request such as RMA processing, product change notification, device qualification requests, and customer special requests

Requirements

• Bachelor’s degree 4+ years working experience in Inside Sales/Customer service or high-tech company preferred
• Energetic, self-motivated and positive attitude
• Data analytical skills
• Proactive and solution oriented thinking
• Strong interpersonal, verbal (speaking, listening) and written communication skills desired in both Korean and English
• Proficiency in MS office, with advanced Excel and reporting skills
• Demonstrated experience driving projects to improve support-related processes
• Ability to see situations from a Macro point of view
• For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Job Req Type: Experienced Required Travel: Yes, 10% of the time Shift Type: 1st Shift/Days

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X. Come join ADI – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare. ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.