Strategic Customer Logistics Leader

The J.M. Smucker Co.; Orrville (OH); Hybrid; USD 120,000 - 165,000; Full time

Job summary

The J.M. Smucker Co. in Orrville, OH invites a Senior Manager, Customer Logistics to lead supply chain strategy and execution for key customer accounts.

You will drive service levels, product flow, inventory management, and cost efficiency while guiding a multi-skilled team across order-to-cash, cost-to-serve, VMI, and analytics. Collaborating with sales, operations, and finance, you will resolve issues, lead account reviews, identify savings, and develop end-to-end solutions that improve

Qualifications

• Bachelor’s degree is required.
• 7+ years of relevant supply chain experience.
• Prior people management experience is required.
• Strong data analytics and visualization skills.
• Effective communication and cross-functional collaboration.

Responsibilities

• Lead supply chain cost to serve and penalty fee reporting for key accounts.
• Manage inventory to meet days-of-supply and in-stock goals.
• Monitor key supply chain metrics and drive root-cause analysis and improvements.
• Lead cross-functional supply chain projects aligning priorities and timelines.
• Support revenue recognition, go-to-market strategies, promotions, and launches.
• Centralize penalty fee program documentation and evaluate policy options.
• Engage with key customer accounts using data-driven insights to optimize product flow.

Skills

Data analytics

Analytical thinking

Communication skills

Influence & leadership

Education

Bachelor's degree

Tools

Data Visualization Tools

Job description

The J.M. Smucker Co. in Orrville, OH invites a Senior Manager, Customer Logistics to lead supply chain strategy and execution for key customer accounts.

You will drive service levels, product flow, inventory management, and cost efficiency while guiding a multi-skilled team across order-to-cash, cost-to-serve, VMI, and analytics. Collaborating with sales, operations, and finance, you will resolve issues, lead account reviews, identify savings, and develop end-to-end solutions that improve