Strategic Customer Logistics Leader — Cost & Service

The J.M. Smucker Company; Orrville (OH); Hybrid; USD 120,000 - 190,000; Full time

Job summary

The J. M. Smucker Co. in Orrville, OH, seeks a Senior Manager, Customer Logistics to lead supply chain strategy and execution for key customer accounts. You will manage a multi-skilled team across order-to-cash, cost-to-serve, VMI, and inventory, driving service, flow, and cost efficiency.

Strong data analytics, leadership, and collaboration skills are required to optimize penalties, forecast trends, and improve fill rates. Hybrid work with on-site presence is expected.

Qualifications

• Bachelor's degree required.
• At least 7 years of supply chain experience.
• Prior people management experience.
• Strong data analytics and visualization skills.

Responsibilities

• Lead supply chain strategy and execution for key customer accounts.
• Manage a multi-skilled team across order-to-cash, cost-to-serve, and inventory.
• Drive service levels, product flow, inventory management, and cost efficiency.
• Provide internal updates on balances, trends, and action steps.
• Lead cross-functional projects to improve service and reduce penalties.
• Partner with Sales, IBP, and Distribution to meet goals.

Skills

Data analytics

Data visualization

People management

Analytical thinking

Communication

Leadership

Influence

Problem solving

Education

Bachelor's degree

Job description

The J. M. Smucker Co. in Orrville, OH, seeks a Senior Manager, Customer Logistics to lead supply chain strategy and execution for key customer accounts. You will manage a multi-skilled team across order-to-cash, cost-to-serve, VMI, and inventory, driving service, flow, and cost efficiency.

Strong data analytics, leadership, and collaboration skills are required to optimize penalties, forecast trends, and improve fill rates. Hybrid work with on-site presence is expected.