Strategic Customer Experience Lead — Remote

Apex Systems; Boise (ID); Remote; USD 69,000 - 72,000; Part time

Benefits offered by this job

ESPP

401K program

HSA (Health Savings Account)

EAP with counseling

Training and certification discounts

Job summary

Everforth Apex Systems is seeking a Customer Experience Manager to oversee a portfolio of public safety accounts, ensuring contract deliverables and secure vulnerability initiatives. This remote role requires strong cross-functional leadership, executive-level communication, and a drive for continuous service improvement with occasional travel.

The ideal candidate has 5+ years in operations or engagement management, plus familiarity with ServiceNow, Cisco basics, and ITIL practices.

Qualifications

• Minimum of five (5) years in an operations or engagement management role.
• Ability to lead with a proven track record of delivering on commitments.
• Excellent written and oral communication with ability to prioritize initiatives.

Responsibilities

• Maintain portfolio documentation including contracts, entitlements, CMDB and billing.
• Ensure contract deliverables are met and timelines are followed.
• Deliver executive briefings and quarterly business reviews to senior leaders.
• Collaborate with Engineering and PMO to improve services across offerings.
• Conduct monthly service reviews and client meetings.

Skills

Leadership

Cross-functional collaboration

Project management

Communication skills

Process development

Education

Undergraduate degree or equivalent

ITIL Foundation Certification

Tools

ServiceNow Product Suite

Cisco routing knowledge

Job description

Everforth Apex Systems is seeking a Customer Experience Manager to oversee a portfolio of public safety accounts, ensuring contract deliverables and secure vulnerability initiatives. This remote role requires strong cross-functional leadership, executive-level communication, and a drive for continuous service improvement with occasional travel.

The ideal candidate has 5+ years in operations or engagement management, plus familiarity with ServiceNow, Cisco basics, and ITIL practices.