Strategic Customer Engagement Lead (TS/SCI)

LMI; McLean (VA); On-site; USD 140,000 - 215,000; Full time

Job summary

LMI is seeking a Customer Engagement Officer to support a federal government client recognized as a leader in online publishing. The role will enhance user engagement, promote the client's brand, and serve as a bridge between users, content contributors, IT support, and leadership.

Active TS/SCI with polygraph is required. Based in McLean, VA, you will coordinate across teams, develop engagement strategies, provide web-application support, and help ensure a high-quality user experience while

Qualifications

• Experience in customer service–focused roles.
• Ability to manage concurrent tasks and priorities.
• Strong written and verbal communication skills.
• Ability to work independently and in a team.

Responsibilities

• Recommend process changes to improve production quality.
• Promote awareness of the customer’s brand in online publishing.
• Develop strategies to strengthen interaction between platform, contributors, and customers.
• Provide web application support and coordinate with IT support teams.

Skills

Customer service

Project management

Communication

Independent work

Team collaboration

Tools

Microsoft Word

PDF handling

Job description

LMI is seeking a Customer Engagement Officer to support a federal government client recognized as a leader in online publishing. The role will enhance user engagement, promote the client's brand, and serve as a bridge between users, content contributors, IT support, and leadership.

Active TS/SCI with polygraph is required. Based in McLean, VA, you will coordinate across teams, develop engagement strategies, provide web-application support, and help ensure a high-quality user experience while