Customer Engagement Officer - TS/SCI with Polygraph Required

LMI Consulting, LLC; McLean (VA); On-site; USD 140,000 - 215,000; Full time

Job summary

LMI is seeking a Customer Engagement Officer to support a federal government client focused on online publishing. The role enhances customer engagement, promotes the customer's brand, and acts as a bridge between users, content contributors, IT support, and leadership.

This position requires an active TS/SCI with polygraph and exposure to U.S. foreign policy and national security counterterrorism objectives.

Qualifications

• Experience in a customer service–focused role.
• Ability to manage multiple concurrent projects to completion.
• Proven ability to communicate with a diverse group of stakeholders.
• Ability to learn and apply new skills independently.
• Exposure to U.S. foreign policy and national security counterterrorism objectives is required.

Responsibilities

• Recommend process changes to enhance production system quality and remediate deficiencies.
• Promote awareness of the customer's brand as a leader in online publishing.
• Develop strategies to strengthen interaction between the platform, contributors, and customers.
• Provide web application support and coordinate with IT support teams as needed.
• Increase program visibility through engagement in community, academic, conferences, and public forums.

Skills

Customer service

Stakeholder communication

Independent & team work

Project management

Learning agility

Policy & security exposure

Security clearance TS/SCI w/ poly

Tools

Microsoft Word (Track Changes)

PDF handling

Job description

Customer Engagement Officer - TS/SCI with Polygraph Required

Job Information

ID: 2026-14506

Openings: 1

Job Locations

US-VA-McLean

Overview

LMI is seeking a Customer Engagement Officer to support a federal government customer recognized as a leader in online publishing. The selected candidate will enhance customer engagement, promote the customer's online publishing brand, and serve as a bridge between users, content contributors, IT support, and leadership. This position requires an active TS/SCI with polygraph and relevant exposure to U.S. foreign policy and national security counterterrorism objectives.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—for agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities

• Recommend process changes to enhance overall production system quality while also identifying and helping to remediate quality deficiencies.
• Promote awareness of the customer's brand and its role as a leader in online publishing.
• Develop strategies and implement plans to strengthen interaction between the customer's online platform, its content contributors, and its customers.
• Provide web application support to users as needed, bridging gaps in the support already provided by other IT support components and coordinating responses with those components as necessary.
• Increase visibility of the program through management engagement in community, academic, conference, and public forums.
• Increase knowledge of the application through focused and customized educational seminars, briefings, and demonstrations/instructions/tutorials.
• Advocate customer needs and provide customer feedback to leadership to shape the program's evolution.
• Manage multiple concurrent customer engagement and support efforts to successful completion, adjusting priorities as mission needs change.
• Coordinate with cross-functional stakeholders to ensure consistent messaging and a high-quality user experience.

Qualifications

• Have experience with Microsoft Word, including the Track Changes function.
• Have previous experience using PDF files.
• Have demonstrated the ability to successfully serve in a customer service-focused role.
• Have demonstrated the ability to successfully manage concurrent projects to completion and to adjust priorities as mission needs change.
• Have demonstrated the ability to learn and apply new skills independently.
• Have demonstrated the ability to effectively communicate with a diverse group of stakeholders.
• Be able to work independently and as part of a team.
• Have relevant exposure to U.S. foreign policy and national security counterterrorism objectives.
• Have a security clearance of TS/SCI with polygraph.

Salary

Target salary range: $140,000 - $215,000

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

Equal Opportunity Employer

LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Colorado Residents

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