Strategic Customer Engagement Lead, Railcar Fleets

KBX Logistics LLC; Wichita (KS); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Educational assistance

Job summary

KBX Logistics LLC in the United States seeks a Customer Engagement Lead to connect customer priorities with commercial insights and railcar investment strategy. You will translate customer knowledge into analysis, recommendations, and coordinated actions to support informed decisions.

This role requires strong customer judgment, analytical and financial capabilities, proactive communication, and cross-functional collaboration to influence outcomes and drive portfolio growth.

Qualifications

• Experience working in transportation / logistics and railcar leasing or operations.

Responsibilities

• Serve as the primary commercial point of contact for customers, building trusted relationships and understanding their priorities, operations, and drivers.
• Facilitate strategic customer discussions, present market insights, articulate alternatives and tradeoffs, and provide fact-based recommendations.
• Lead monthly customer meetings and quarterly business reviews, connect customers with data and solutions, and address their needs and priorities.
• Partner with the Commercial Leadership team on railcar renewals and support lessor negotiations with customers' priorities in mind.
• Evaluate financial and maintenance analyses to identify railcar purchase opportunities that align with KBX's strategy.
• Collaborate with KBX Accounting to validate financial assumptions and outputs supporting recommendations.
• Manage customer-facing railcar onboarding/offboarding projects, including setup, updates, risk communication, and next steps.
• Develop dashboards, analytical tools, and reporting to provide insights into fleet utilization, maintenance, renewals, cost-to-serve, and priorities.
• Translate complex data into clear, decision-ready analyses and recommendations; leverage AI and emerging tech to improve outcomes.
• Travel up to 30%.

Skills

Customer relationship management

Data analysis

Cross-functional leadership

Financial analysis

Communication

Education

Bachelor's degree in business, finance, supply chain, transportation, or related field

Tools

BI dashboards

Data visualization

Job description

KBX Logistics LLC in the United States seeks a Customer Engagement Lead to connect customer priorities with commercial insights and railcar investment strategy. You will translate customer knowledge into analysis, recommendations, and coordinated actions to support informed decisions.

This role requires strong customer judgment, analytical and financial capabilities, proactive communication, and cross-functional collaboration to influence outcomes and drive portfolio growth.