Customer Engagement Lead – Railcar Strategy & Analytics

Koch; Wichita (KS); On-site; USD 120,000 - 180,000; Full time

Job summary

KBX Logistics, a Koch company, seeks a Customer Engagement Lead to connect customer priorities with commercial insights and railcar investment strategy. You will build deep understanding of customers’ rail operations, fleet strategies, and economic drivers to translate knowledge into data-driven recommendations and coordinated action.

You will lead monthly reviews, partner with Commercial Leadership on renewals, and develop analytics to optimize fleet utilization and cost-to-serve, while

Qualifications

• Experience in transportation/logistics and railcar leasing or operations.
• Experience translating analysis into clear recommendations for customers and internal stakeholders.
• Experience leading discussions and building alignment for customer and business decisions.
• Experience developing business reviews, dashboards, reporting, or other decision-ready analysis for customers and internal stakeholders.

Responsibilities

• Serve as the primary commercial point of contact for customers, building trusted relationships and understanding their priorities and drivers.
• Lead strategic customer discussions, present market insights and options with fact-based recommendations.
• Run monthly customer meetings and quarterly business reviews, connect customers with data and solutions.
• Support railcar renewals and align with the commercial leadership on customer priorities for negotiations.
• Evaluate financial and maintenance analysis to identify railcar purchase opportunities for strategy.
• Collaborate with Accounting to validate financial assumptions.
• Manage onboarding/offboarding projects, updates, risk communication, and next steps.
• Develop dashboards and reporting to provide insights on utilization, maintenance, renewals, and cost-to-serve.
• Translate data into clear, decision-ready analysis with well-supported conclusions.
• Leverage AI and emerging tech to improve outcomes for customers and business.
• Travel up to 30%.

Skills

Transportation/logistics experience

Railcar leasing/operations

Data analysis & dashboards

Cross-functional coordination

Customer engagement & presentations

Education

Bachelor’s degree in business, finance, supply chain, transportation, or related field

Job description

KBX Logistics, a Koch company, seeks a Customer Engagement Lead to connect customer priorities with commercial insights and railcar investment strategy. You will build deep understanding of customers’ rail operations, fleet strategies, and economic drivers to translate knowledge into data-driven recommendations and coordinated action.

You will lead monthly reviews, partner with Commercial Leadership on renewals, and develop analytics to optimize fleet utilization and cost-to-serve, while