Strategic Customer Engagement Lead, Railcar Assets

Koch Business Solutions, LP

Wichita (KS)

In loco

USD 90.000 - 130.000

Tempo pieno

8 giorni fa

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Vantaggi offerti da questo lavoro

Medical, dental, vision

Flexible spending and health savings

Life insurance

Retirement

Paid vacation/time off

Educational assistance

Infertility assistance

Paid parental leave

Adoption assistance

Descrizione del lavoro

KBX Logistics, a Koch company, seeks a Customer Engagement Lead to fuse customer priorities with commercial insights and railcar investment strategy. You will understand customer operations, fleet strategies, market dynamics, and economic drivers to deliver data-driven recommendations and coordinated action across KBX.

The role requires strong communication, cross-functional collaboration, and travel up to 30%.

Competenze

Experience working in transportation / logistics and railcar leasing or operations.
Experience managing data sets and translating analysis into clear recommendations for customers and internal stakeholders.
Experience leading discussions, presenting recommendations, and building alignment that supports customer and business decisions.
Experience coordinating cross-functional work and managing multiple customers, priorities, and stakeholders.
Experience developing business reviews, dashboards, reporting, or other decision-ready analysis for customers and internal stakeholders.

Mansioni

Serve as the primary commercial point of contact for customers, building trusted relationships and a deep understanding of their business priorities, operations, fleet strategies, and economic drivers.
Facilitate strategic customer discussions, bring forward market insights, articulate alternatives and tradeoffs, and provide fact-based recommendations that address business needs, opportunities, and risks.
Lead monthly customer meetings and quarterly business reviews, connect customers with relevant data and solutions, address their needs and priorities, and support informed business decisions.
Partner with our Commercial Leadership team on railcar renewals and bring forward our customers' strategic priorities to support lessor negotiations.
Evaluate financial and maintenance analysis to identify railcar purchase opportunities that support KBX's railcar investment strategy and portfolio growth objectives.
Collaborate with the KBX Accounting team to validate financial assumptions and outputs that support well-grounded commercial recommendations.
Manage the customer-facing aspects of railcar onboarding and offboarding projects, including new customer setup, project updates, issue resolution, and communication of risks, delays, and next steps.
Develop dashboards, analytical tools, and reporting that provide insights into fleet utilization, maintenance activity, renewals, cost-to-serve, and commercial priorities.
Translate complex data into clear, decision-ready analysis and recommendations, ensuring data and conclusions are well supported.
Leverage AI and emerging technologies to enhance analysis and develop innovative solutions that improve customer and business outcomes.
Travel up to 30%