Customer Engagement Lead — Rail Strategy & Insights

Kbx; Wichita (KS); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Paid vacation/time off

Educational assistance

Parental leave

Job summary

KBX Logistics in the United States is seeking a Customer Engagement Lead to translate customer priorities into commercial insights and guide railcar investment strategy. You will build trusted relationships, perform data-driven analyses, and deliver strategic recommendations to support business decisions.

As a trusted advisor, you will lead discussions, coordinate cross-functional efforts, and develop dashboards to monitor fleet utilization, maintenance, renewals, and overall portfolio

Qualifications

• Experience working in transportation / logistics and railcar leasing or operations.
• Experience managing data sets and translating analysis into clear recommendations for customers and internal stakeholders.
• Experience leading discussions, presenting recommendations, and building alignment that supports customer and business decisions.
• Experience coordinating cross-functional work and managing multiple customers, priorities, and stakeholders.
• Experience developing business reviews, dashboards, reporting, or other decision-ready analysis for customers and internal stakeholders.

Responsibilities

• Serve as the primary commercial point of contact for customers, building trusted relationships and a deep understanding of their business priorities.
• Facilitate strategic customer discussions, bring market insights, articulate alternatives and tradeoffs, and provide fact-based recommendations.
• Lead monthly customer meetings and quarterly business reviews, connect customers with relevant data and solutions, and address needs and priorities.
• Partner with the Commercial Leadership team on railcar renewals and support lessor negotiations.
• Evaluate financial and maintenance analyses to identify railcar purchase opportunities.
• Collaborate with Accounting to validate financial assumptions and outputs.
• Manage customer-facing railcar onboarding and offboarding projects, including setup, updates, issues, and risk communication.
• Develop dashboards, tools, and reporting that provide insights into fleet utilization, maintenance, renewals, and cost-to-serve.
• Translate complex data into clear, decision-ready analysis and recommendations.
• Leverage AI and emerging technologies to enhance analysis and solutions.
• Travel up to 30%.

Skills

Customer relationship management

Data analysis

Cross-functional leadership

Strategic planning

Dashboards & reporting

Education

Bachelor’s degree in business, finance, supply chain, transportation, or related field

Tools

Business intelligence tools

AI analytics

Job description

KBX Logistics in the United States is seeking a Customer Engagement Lead to translate customer priorities into commercial insights and guide railcar investment strategy. You will build trusted relationships, perform data-driven analyses, and deliver strategic recommendations to support business decisions.

As a trusted advisor, you will lead discussions, coordinate cross-functional efforts, and develop dashboards to monitor fleet utilization, maintenance, renewals, and overall portfolio