Customer Engagement Lead

Koch; Wichita (KS); On-site; USD 120,000 - 180,000; Full time

Job summary

KBX Logistics, a Koch company, seeks a Customer Engagement Lead to connect customer priorities with commercial insights and railcar investment strategy. You will build deep understanding of customers’ rail operations, fleet strategies, and economic drivers to translate knowledge into data-driven recommendations and coordinated action.

You will lead monthly reviews, partner with Commercial Leadership on renewals, and develop analytics to optimize fleet utilization and cost-to-serve, while

Qualifications

• Experience in transportation/logistics and railcar leasing or operations.
• Experience translating analysis into clear recommendations for customers and internal stakeholders.
• Experience leading discussions and building alignment for customer and business decisions.
• Experience developing business reviews, dashboards, reporting, or other decision-ready analysis for customers and internal stakeholders.

Responsibilities

• Serve as the primary commercial point of contact for customers, building trusted relationships and understanding their priorities and drivers.
• Lead strategic customer discussions, present market insights and options with fact-based recommendations.
• Run monthly customer meetings and quarterly business reviews, connect customers with data and solutions.
• Support railcar renewals and align with the commercial leadership on customer priorities for negotiations.
• Evaluate financial and maintenance analysis to identify railcar purchase opportunities for strategy.
• Collaborate with Accounting to validate financial assumptions.
• Manage onboarding/offboarding projects, updates, risk communication, and next steps.
• Develop dashboards and reporting to provide insights on utilization, maintenance, renewals, and cost-to-serve.
• Translate data into clear, decision-ready analysis with well-supported conclusions.
• Leverage AI and emerging tech to improve outcomes for customers and business.
• Travel up to 30%.

Skills

Transportation/logistics experience

Railcar leasing/operations

Data analysis & dashboards

Cross-functional coordination

Customer engagement & presentations

Education

Bachelor’s degree in business, finance, supply chain, transportation, or related field

Job description

Your Job

As a Customer Engagement Lead within the Assets team, you will connect customer priorities with commercial insights and KBX’s railcar investment strategy to create value for our customers and the business. The Customer Engagement Lead builds a deep understanding of our customers’ businesses, priorities, and strategic objectives. This includes understanding their rail operations, fleet strategies, market dynamics, and economic drivers. You will translate that knowledge into meaningful analysis, well-grounded recommendations, and coordinated action that support informed decision-making.

Your Job

As a Customer Engagement Lead within the Assets team, you will connect customer priorities with commercial insights and KBX’s railcar investment strategy to create value for our customers and the business. The Customer Engagement Lead builds a deep understanding of our customers’ businesses, priorities, and strategic objectives. This includes understanding their rail operations, fleet strategies, market dynamics, and economic drivers. You will translate that knowledge into meaningful analysis, well-grounded recommendations, and coordinated action that support informed decision-making.

Our Team

The Assets team builds strong relationships across Koch and with external business partners to provide solutions that connect customer priorities with fleet strategy, operational execution, and informed business decisions. We work cross-functionally within KBX to improve the utilization, visibility, stewardship, and commercial performance of the railcar assets portfolio. We value collaboration, sound analysis, innovative solutions, proactive communication, and clear ownership of commitments.

What You Will Do

• Serve as the primary commercial point of contact for customers, building trusted relationships and a deep understanding of their business priorities, operations, fleet strategies, and economic drivers
• Facilitate strategic customer discussions, bring forward market insights, articulate alternatives and tradeoffs, and provide fact‑based recommendations that address business needs, opportunities, and risks
• Lead monthly customer meetings and quarterly business reviews, connect customers with relevant data and solutions, address their needs and priorities, and support informed business decisions
• Partner with our Commercial Leadership team on railcar renewals and bring forward our customers’ strategic priorities to support lessor negotiations
• Evaluate financial and maintenance analysis to identify railcar purchase opportunities that support KBX’s railcar investment strategy and portfolio growth objectives
• Collaborate with the KBX Accounting team to validate financial assumptions and outputs that support well‑grounded commercial recommendations
• Manage the customer‑facing aspects of railcar onboarding and off‑boarding projects, including new customer setup, project updates, issue resolution, and communication of risks, delays, and next steps
• Develop dashboards, analytical tools, and reporting that provide insights into fleet utilization, maintenance activity, renewals, cost‑to‑serve, and commercial priorities
• Translate complex data into clear, decision‑ready analysis and recommendations, ensuring data and conclusions are well supported
• Leverage AI and emerging technologies to enhance analysis and develop innovative solutions that improve customer and business outcomes
• Travel up to 30%

Who You Are (Basic Qualifications)

• Experience working in transportation/logistics and railcar leasing or operations
• Experience managing data sets and translating analysis into clear recommendations for customers and internal stakeholders
• Experience leading discussions, presenting recommendations, and building alignment that supports customer and business decisions
• Experience coordinating cross‑functional work and managing multiple customers, priorities, and stakeholders
• Experience developing business reviews, dashboards, reporting, or other decision‑ready analysis for customers and internal stakeholders

What Will Put You Ahead

• Bachelor’s degree in business, finance, supply chain, transportation, or a related field, or equivalent relevant experience
• Experience supporting railcar leasing, fleet utilization, maintenance, renewal, onboarding, or off‑boarding activities
• Experience using customer, fleet, financial, or maintenance data to identify opportunities and support commercial decisions
• Experience leveraging transportation/rail asset systems, AI, business intelligence, and emerging technologies to analyze data, identify trends, and develop innovative solutions that improve customer and business outcomes

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

KBX Logistics, a Koch company and global leader in transportation, offers world‑class, technology‑driven capabilities across all modes of managed freight and transportation asset management. KBX is uniquely positioned to meet the challenges shippers face, leveraging decades of firsthand experience and data‑driven insights from a large, diverse, and global business network. By building mutually beneficial partnerships and innovative technology, KBX creates a competitive advantage for its customers and meets the growing need for cost‑effective and reliable supply‑chain solutions. For more information on KBX, visit www.kbx.com

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).