Strategic Customer Engagement Lead

tmhcareers; New York (NY); Hybrid; USD 83,000 - 121,000; Full time

Benefits offered by this job

Relocation assistance

Competitive Salary

Paid Time Off & Holidays

Dental & Vision plans

401(k) match

Job summary

Toyota Material Handling North America (TMHNA) is seeking a Customer Engagement Manager to drive high-value relationships with our largest accounts, translating business needs into product and service roadmaps. You will partner with S&SC, engineering, and product teams to deliver winning solutions and measurable outcomes.

This hybrid role offers in-person work at our Greene, NY or Columbus, IN offices with remote work on Thursdays and Fridays, up to 25% travel.

Qualifications

• Bachelor's degree in business administration, marketing, engineering or related field.
• 6+ years of broad experience in product management, product marketing, product engineering, or an analytical role.
• Excellent verbal and written communication skills, with the ability to communicate with all levels of the organization including senior and executive level staff as key to success.

Responsibilities

• Focus on our largest customers, build strong connections with customer teams and Directors.
• Communicate clearly to demonstrate alignment between customer needs and S&SC solutions, promoting opportunities for growth.
• Lead cross-functional collaboration to amplify the voice of the customer and escalate needs to internal teams.
• Schedule and lead recurring meetings (weekly, monthly, QBR) and deliver customer-facing materials with high attention to detail.
• Identify current and future customer and market needs through market intelligence and VOC efforts.
• Collaborate with engineering, project and product management for product roadmap and lifecycle management.
• Provide direction to senior management on pricing, product development, and marketing initiatives based on market feedback.

Skills

Stakeholder management

Cross-functional collaboration

Communication skills

Analytical thinking

Education

Bachelor's degree in business administration, marketing, engineering or related field

Job description

Toyota Material Handling North America (TMHNA) is seeking a Customer Engagement Manager to drive high-value relationships with our largest accounts, translating business needs into product and service roadmaps. You will partner with S&SC, engineering, and product teams to deliver winning solutions and measurable outcomes.

This hybrid role offers in-person work at our Greene, NY or Columbus, IN offices with remote work on Thursdays and Fridays, up to 25% travel.