Strategic Customer Development Manager

InPro Corporation; Muskego (WI); On-site; USD 110,000 - 150,000; Full time

Job summary

Inpro WT, a division of InPro Corporation, is seeking a Strategic Customer Development Manager to accelerate growth in our commercial window shade business. The role focuses on expanding strategic accounts, building dealer/channel partnerships, and creating training/onboarding programs for durable customer success.

You will drive sales growth, develop programs, and lead cross-functional teams to strengthen partnerships and customer engagement.

Qualifications

• Experience in strategic accounts or national accounts.
• Proven ability to create and execute sales strategies that drive growth.
• Experience delivering effective product training and onboarding programs.
• Experience recruiting, developing, and supporting dealers or channel partners.
• Strong leadership, coaching, and accountability skills.
• Excellent communication, presentation, and negotiation abilities.

Responsibilities

• Develop and execute sales strategies to expand commercial window shade sales and profitability.
• Build and strengthen relationships with strategic and national accounts to identify new business opportunities.
• Collaborate with national accounts teams and internal partners to maximize sales opportunities.
• Monitor sales performance and implement growth strategies to meet objectives.
• Identify, recruit, and develop new dealers and channel partners; guide onboarding to first order and repeat purchases.
• Lead customer training and onboarding programs; measure onboarding success and impact.

Skills

Strategic accounts

National accounts

Channel sales

Business development

Leadership

CRM proficiency

Sales training

Tools

CRM software

Sales analytics tools

Job description

Are you a strategic sales leader who enjoys building strong customer relationships, developing new business opportunities, and helping others succeed?

Inpro WT is seeking a Strategic Customer Development Manager to accelerate profitable growth within our commercial window shade business. In this highly collaborative role, you'll expand strategic accounts, develop new dealer and channel partnerships, and create impactful training and onboarding programs that set customers up for long-term success.

This is an exciting opportunity for someone who combines a passion for sales growth with the ability to build effective programs, develop people, and turn new partnerships into lasting business relationships.

What You'll Do

Drive Strategic Sales Growth

• Develop and execute sales strategies that expand commercial window shade sales and deliver profitable growth.
• Build and strengthen relationships with strategic and national accounts to identify new business opportunities.
• Collaborate with affiliated national accounts teams and internal partners to maximize sales opportunities.
• Monitor sales performance, identify growth opportunities, and implement strategies to achieve business objectives.

Build and Develop Channel Partnerships

• Identify, recruit, and develop new dealers and channel partners to expand market reach.
• Create structured development plans that guide new partners from onboarding through their first order, repeat purchases, and independent selling.
• Provide hands‑on support during initial sales opportunities to build partner confidence and capabilities.
• Establish strong, lasting relationships that drive customer engagement, retention, and continued growth.

Lead Customer Training & Onboarding

• Design, deliver, and continuously improve engaging customer and dealer onboarding programs.
• Develop practical training covering product selection, applications, specifications, measuring, quoting, ordering, installation resources, and service processes.
• Partner with internal experts to create training guides, recorded modules, and other resources that make learning accessible and effective.
• Evaluate customer readiness, track onboarding success, and identify opportunities to improve the customer experience.
• Measure program effectiveness through key indicators such as time to first order, repeat purchases, and order accuracy.

Collaborate & Lead

• Provide leadership, coaching, and performance guidance to a Corporate Accounts Sales Representative.
• Partner with Sales, Customer Service, and other internal teams to ensure a seamless customer experience.
• Establish clear goals, monitor results, and promote accountability and continuous improvement.
• Serve as a trusted resource for customers and internal stakeholders, helping resolve challenges and support long‑term success.

What You Bring

• Proven success in strategic accounts, national accounts, channel sales, or business development, ideally within commercial window shades, building products, or a related industry.
• Experience developing and executing sales strategies that produce measurable, profitable growth.
• Demonstrated ability to create and deliver effective product training, customer onboarding, or sales development programs.
• Experience recruiting, developing, and supporting dealers, distributors, or channel partners.
• Strong leadership and coaching skills with the ability to motivate others and drive accountability.
• Excellent communication, presentation, relationship‑building, and negotiation skills.
• Ability to manage multiple priorities, analyze performance metrics, and execute projects successfully.
• Proficiency with CRM systems, sales reporting tools, and related business technology.
• Willingness to travel as needed to support customer relationships and business development initiatives.
• Knowledge of commercial construction, architectural products, or the window shade industry is a plus.

Make an Impact at Inpro WT

At Inpro WT, you'll have the opportunity to shape how we develop customers, strengthen partnerships, and grow our commercial window shade business. If you're energized by creating new opportunities, building programs that deliver results, and helping customers succeed, we'd love to hear from you.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.