Strategic Customer Analytics Lead (Remote/Hybrid)

Domestic & General; Norwalk (CT); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Domestic & General is hiring an Analytics Manager for the US Growth & Strategic Analytics team. You will shape how customer performance is measured across the entire journey and turn data into strategic actions that improve retention and satisfaction.

You will build a unified KPI framework, develop dashboards, and partner with Revenue, Operations, Technology and Data Science leaders to influence decisions and drive measurable business impact.

Qualifications

• Experience in customer analytics, commercial analytics, BI or decision science.
• Strong SQL and Python or R capabilities.
• Excellent stakeholder management and ability to translate data into business actions.

Responsibilities

• Build the performance framework that defines and measures customer success across the US business.
• Create a single source of truth for customer metrics, reporting and performance insight.
• Identify drivers of customer outcomes and translate analysis into commercial recommendations.
• Influence strategic priorities through evidence-based insight and decision support.
• Partner with operations, technology and customer experience leaders to improve journeys.
• Lead high-value analytical initiatives delivering measurable customer and business impact.
• Develop KPI dashboards and performance views driving accountability.
• Support AI and automation initiatives by identifying opportunities to improve outcomes.
• Embed a culture of data-driven decision making across customer operations.

Skills

SQL

Python/R

Power BI

Tools

Power BI

Job description

Domestic & General is hiring an Analytics Manager for the US Growth & Strategic Analytics team. You will shape how customer performance is measured across the entire journey and turn data into strategic actions that improve retention and satisfaction.

You will build a unified KPI framework, develop dashboards, and partner with Revenue, Operations, Technology and Data Science leaders to influence decisions and drive measurable business impact.