Account Representative

Bryce Corporation; Searcy (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

Bryce Corporation is seeking a results-driven account planning professional to manage targeted customer accounts, exercise independent judgement on demand management, orders, and inventory to ensure timely fulfillment. You will collaborate with Account Executives and internal departments, load forecasts, monitor data, resolve discrepancies, and travel as needed.

Requires 3+ years in customer service and demand planning in packaging or manufacturing; MRP/MPS knowledge; high school diploma, BA/BS

Qualifications

• 3+ years in customer service and demand planning or packaging industry
• Understanding of MRP and MPS in manufacturing
• High school diploma; BA/BS preferred

Responsibilities

• Build relationships with key customer accounts and support satisfaction.
• Maintain uninterrupted supply by managing items/orders from inception to delivery.
• Load inventory, usage, and forecast; monitor data queue errors.
• Evaluate forecast/inventory for accuracy and adjust as needed.
• Serve as liaison between customers and internal departments.
• Assist with capacity, materials, logistics, and manufacturing issues.
• Support item/order change management and communication.
• Assist R&D and QC on quality issues; issue debit/credit memos as required.
• Identify process improvements to boost efficiency and customer satisfaction.
• Some travel may be required.

Skills

Customer relationships

Demand planning

Analytical thinking

Communication skills

Teamwork

Excel

Education

High school diploma; BA/BS preferred

3+ years in customer service and demand planning or packaging industry

Understanding of MRP and MPS in manufacturing

Tools

SAP

Job description

Summary: Manage targeted customer accounts and exercise significant discretion and independent judgement to make tactical and strategic decisions regarding those accounts. This includes customer demand management, order management, finished goods inventory control, expediting shipments, and all communications between customers and various internal personnel.

Key Accountabilities

• Build relationships with key customer accountrs and partner with Account Executives in meeting total customer satisfaction
• Maintain the uninterrupted supply of flexible packaging material to all assigned customers by managing items/orders from inception to final product being received by customer's manufacturing facilities
• Load inventory, usage, and forecast. Monitor and correct data queue errors
• Evaluate incoming forecast, inventory, and usage files for accuracy. Make adjustments where required
• Serve as liaison between customers and all departments within the company
• Assist with capacity, material, logistics, and manufacturing issues
• Responsibilites in item/order change management and communication to appropriate personnel
• Assists Research and Development in trial requests and Quality Control (QC) on quality issues for the benefit of the company and customer
• Issues debit and credit memos as required
• Work with other departments to continually evaluate policies and test new procedures and locate opportunities to streamline processes that will improve manufacturing efficiencies and customer satisfaction
• Some travel may be required
• Other duties as assigned

Education And Experience

• High school diploma required. BA/BS strongly preferred
• A combination of 3+ years of customer service experience and demand planning experience or equivalent packaging industry experience
• Understanding of Material Requirement (MRP) and Master Production Schedule (MPS) and a background in manufacturing processes required

Skills, Abilities, And Competencies

• Excellent verbal/written communication skills
• Ability to synthesize and filter inputs from multiple sources to key on the most important influences impacting future demand
• Ability to analytically and independently solve problems
• Ability to work under pressure in adverse conditions and maintain a high level of professionalism
• Ability to professionally interact with customers in face-to-face meetings
• Must be a team player and maintain a positive attitude
• Microsoft Excel, PowerPoint, Outlook and SAP knowledge preferred