Remote CSM: Growth & Retention Strategist

Order.co; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Employer-sponsored 401(k)

Flexible time off

Remote work policies

Medical, dental, vision, and wellness

Job summary

Order.co is seeking a Customer Success Manager to join our Customer Success team and own the post-sale and post-implementation experience for a growing portfolio of customers. You’ll ensure customers realize ongoing value from the platform, deepen adoption, and view Order.co as a strategic partner in purchasing and payments operations.

Reporting to Customer Success leadership, you will manage the full lifecycle from onboarding to retention and expansion, advising Operations and Finance

Qualifications

• 2+ years in Account Management or Customer Success in a B2B SaaS environment.
• Consistently met or exceeded revenue and/or retention targets.
• Experience managing client data within a CRM; consultative, short sales cycles.

Responsibilities

• Own the full post-sale customer journey from onboarding to retention and expansion.
• Retain and grow a rapidly expanding book of business.
• Serve as the expert consultant on purchasing and payments best practices for your accounts.
• Understand client goals and educate how to leverage the Order.co subscription to meet them.
• Proactively increase share of wallet while mitigating churn and driving NRR.
• Collaborate with Operations and Product to translate feedback into platform improvements.
• Monitor Support ticket volume and elevate risk proactively.
• Analyze trends to identify strategic opportunities for clients.

Skills

Relationship building

Consultative selling

CRM proficiency

Strong communication

B2B SaaS experience

Tools

CRM systems

Job description

Order.co is seeking a Customer Success Manager to join our Customer Success team and own the post-sale and post-implementation experience for a growing portfolio of customers. You’ll ensure customers realize ongoing value from the platform, deepen adoption, and view Order.co as a strategic partner in purchasing and payments operations.

Reporting to Customer Success leadership, you will manage the full lifecycle from onboarding to retention and expansion, advising Operations and Finance