Strategic CSM, Operator Qualification (Remote)

Cognibox; Louisiana (MO); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

100% employer-paid medical and dental

Health Savings Accounts contributions

401(k) match

Outstanding time off benefits

Paid volunteer days

Remote work opportunities

Job summary

Veriforce is seeking a strategic Client Success Manager to lead Operator Qualification (OQ) accounts and maximize value from our VeriSource platform. You will own account plans, drive value conversations, monitor health metrics, and coordinate cross-functional teams to deliver outcomes.

Ideal candidates possess strong client-facing experience, ability to build trust with executives, and a passion for scalable process improvement in a fast-paced SaaS environment.

Qualifications

• Experience in client success or account management with ownership of client accounts.
• Experience in Operator Qualification (OQ) or similar regulated environments.
• Proven ability to improve client retention and identify account growth or expansion opportunities.
• Ability to develop strategic account plans and lead value-based client conversations.
• Strong customer-first mindset with the ability to build trust and communicate effectively with clients and internal stakeholders.
• Ability to work independently, establish structure, and manage competing priorities in an evolving environment.
• Strong process, project management, problem-solving, and escalation-management skills.
• Ability to use account data, client health indicators, and KPIs to guide decisions and communicate progress.
• Strong cross-functional collaboration skills and the ability to connect clients with the right internal resources.

Responsibilities

• Own strategic relationships for assigned OQ client accounts, developing a clear understanding of each client’s objectives, stakeholders, success measures, and value drivers.
• Create and maintain account plans and success plans that align client priorities with measurable outcomes, adoption goals, and long-term partnership value.
• Lead proactive client engagement, including value conversations, strategic check-ins, business reviews, and on-site or virtual meetings as appropriate.
• Monitor account health, satisfaction, usage, risks, and agreed KPIs; identify concerns early and coordinate action plans to improve the client experience.
• Identify retention, renewal, and expansion opportunities, partnering with the appropriate internal teams to support profitable account growth.
• Build relationships across client organizations and connect with the right decision-makers, champions, and operational stakeholders.
• Collaborate with Client Success partners, Sales, Support, Product, and Finance to provide seamless handoffs, resolve escalations, and deliver coordinated client support.
• Develop deep knowledge of Veriforce’s OQ solutions, client workflows, and industry needs to serve as a credible, consultative partner.
• Represent the voice of the client by sharing feedback and insights that inform service improvements, sales strategy, and product priorities.
• Use client and account data to communicate progress, reinforce value, and build trust and advocacy.

Skills

Client success

Account management

OQ knowledge

Stakeholder management

Cross-functional

Strategic planning

Communication

Problem solving

Project management

Data-driven

Job description

Veriforce is seeking a strategic Client Success Manager to lead Operator Qualification (OQ) accounts and maximize value from our VeriSource platform. You will own account plans, drive value conversations, monitor health metrics, and coordinate cross-functional teams to deliver outcomes.

Ideal candidates possess strong client-facing experience, ability to build trust with executives, and a passion for scalable process improvement in a fast-paced SaaS environment.