Remote Client Success Manager for Operator Qualification

Veriforce; Houston (TX); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Employer-paid medical and dental

Health Savings Account contributions

401(k) match

Generous time off

Volunteer time off

Remote work opportunities

Job summary

Veriforce is seeking a strategic, client-facing Client Success Manager in Houston to lead key Operator Qualification (OQ) accounts and drive value realization from the VeriSource platform. You will build accounts and success plans, guide health KPIs, and identify opportunities for retention and expansion across multiple internal teams.

The role demands independent work, structured processes, and deep product knowledge, with opportunities to influence client outcomes in a fast-paced environment.

Qualifications

• Proven experience in client success, account management, or a closely related client-facing role with ownership of client accounts.
• Experience in Operator Qualification (OQ), pipeline compliance, contractor management, safety, or a regulated environment.
• Ability to improve client retention and identify growth opportunities within accounts.
• Experience developing strategic account or success plans and leading value-based conversations.
• Strong customer-first mindset and ability to communicate with clients and internal teams.
• Ability to work independently, establish structure, and manage competing priorities in a dynamic environment.

Responsibilities

• Own strategic relationships for assigned OQ client accounts, understanding objectives, stakeholders, success measures, and value drivers.
• Create and maintain account and success plans aligned with priorities and measurable outcomes.
• Lead proactive client engagement, value conversations, check-ins, business reviews, and on-site or virtual meetings.
• Monitor account health, satisfaction, usage, risks, and KPIs; coordinate action plans to improve the client experience.
• Identify retention, renewal, and expansion opportunities; partner with internal teams to support growth.
• Build relationships across client organizations and connect with decision-makers and operators.
• Collaborate with internal partners to provide seamless handoffs and resolve escalations.
• Develop deep knowledge of Veriforce’s OQ solutions and client workflows to act as a credible partner.
• Represent client voice by sharing feedback to inform service improvements and product priorities.
• Use data to communicate progress, reinforce value, and build trust and advocacy.

Skills

Client success

Account management

OQ experience

Cross-functional collaboration

Communication

Project management

Job description

Veriforce is seeking a strategic, client-facing Client Success Manager in Houston to lead key Operator Qualification (OQ) accounts and drive value realization from the VeriSource platform. You will build accounts and success plans, guide health KPIs, and identify opportunities for retention and expansion across multiple internal teams.

The role demands independent work, structured processes, and deep product knowledge, with opportunities to influence client outcomes in a fast-paced environment.