Strategic OQ Client Success Manager — Remote

Cognibox; Covington (LA); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Remote work opportunities

Medical and dental insurance

401(k) match

Paid time off

Job summary

Veriforce, a provider of contractor and supply chain risk management, is seeking a Client Success Manager for Operator Qualification in Covington, LA. You will lead strategic relationships, develop account and success plans, and drive value-based conversations to maximize client outcomes.

Ideal candidates bring experience in client success, OQ, and regulated environments, with a proven track record of retaining clients and expanding accounts.

Qualifications

• Demonstrated experience in client success, account management, or a closely related client-facing role, with ownership of client accounts.
• Experience in Operator Qualification (OQ), pipeline compliance, contractor management, safety, or another regulated environment.
• Proven ability to improve client retention and identify account growth or expansion opportunities.
• Experience developing strategic account plans or success plans and leading value-based client conversations.
• Strong customer-first mindset with the ability to build trust and communicate effectively with clients and internal stakeholders.

Responsibilities

• Own strategic relationships for assigned OQ client accounts, developing a clear understanding of each client’s objectives, stakeholders, success measures, and value drivers.
• Create and maintain account plans and success plans that align client priorities with measurable outcomes, adoption goals, and long-term partnership value.
• Lead proactive client engagement, including value conversations, strategic check-ins, business reviews, and on-site or virtual meetings as appropriate.
• Monitor account health, satisfaction, usage, risks, and agreed KPIs; identify concerns early and coordinate action plans to improve the client experience.
• Identify retention, renewal, and expansion opportunities, partnering with the appropriate internal teams to support profitable account growth.
• Build relationships across client organizations and connect with the right decision-makers, champions, and operational stakeholders.
• Collaborate with Client Success partners, Sales, Support, Product, and Finance to provide seamless handoffs, resolve escalations, and deliver coordinated client support.
• Develop deep knowledge of Veriforce’s OQ solutions, client workflows, and industry needs to serve as a credible, consultative partner.
• Represent the voice of the client by sharing feedback and insights that inform service improvements, sales strategy, and product priorities.
• Use client and account data to communicate progress, reinforce value, and build trust and advocacy.

Skills

Client success

Account management

Operator Qualification (OQ)

Strategic account plans

Customer-focused

Independent worker

Project management

KPIs analysis

Cross-functional collaboration

Communication skills

Job description

Veriforce, a provider of contractor and supply chain risk management, is seeking a Client Success Manager for Operator Qualification in Covington, LA. You will lead strategic relationships, develop account and success plans, and drive value-based conversations to maximize client outcomes.

Ideal candidates bring experience in client success, OQ, and regulated environments, with a proven track record of retaining clients and expanding accounts.