Senior CSM: Healthcare AI & Exec Partnerships

Circadia Health; Michigan; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Stock options

Company-paid health coverage

401(k)

Paid time off

Culture of mission-driven work

Job summary

Circadia Health is seeking a Senior Customer Success Manager to embed in multi-site healthcare partnerships, diagnose workflow challenges, and design adoption strategies that deliver measurable outcomes. You’ll build executive-level relationships and act as a trusted advisor to CMOs, CNOs, and operations leaders.

You’ll lead onboarding, manage post-sales lifecycle, drive adoption, and identify expansion opportunities while collaborating with product teams to shape the roadmap and improve patient

Qualifications

• 4+ years of experience in management consulting, strategic account management, or client advisory in healthcare/med-tech/health IT.
• Proven ability to manage complex, multi-site institutional clients or long-cycle B2B engagements.
• Executive presence: communicate with clarity and credibility at all levels.
• Consultative instincts: diagnose before you prescribe and back recommendations with data.
• Comfort with ambiguous, high-stakes engagements and driving them to measurable outcomes.
• Willingness to travel ~50% within your region.
• Passion for transforming patient care through intelligent monitoring and automation.

Responsibilities

• Strategic Partnership Management: advise key leadership across multisite healthcare clients and align Circadia's capabilities with long-term goals.
• Implementation & Workflow Design: lead onboarding and tailor Circadia's tech to client operations.
• Executive Level Engagement: engage CMOs, CNOs, and operations leaders with trust and credibility.
• Data-Driven Advisory: surface insights from predictive analytics to demonstrate outcomes and ROI.
• Renewal & Expansion Strategy: own post-sales lifecycle, drive adoption and organic expansion.
• Voice of the Partner: relay field insights to product to shape the roadmap.

Skills

Management consulting

Strategic account management

Executive presence

Consultative instincts

High-stakes engagements

Travel readiness

Mission-driven healthcare

Job description

Circadia Health is seeking a Senior Customer Success Manager to embed in multi-site healthcare partnerships, diagnose workflow challenges, and design adoption strategies that deliver measurable outcomes. You’ll build executive-level relationships and act as a trusted advisor to CMOs, CNOs, and operations leaders.

You’ll lead onboarding, manage post-sales lifecycle, drive adoption, and identify expansion opportunities while collaborating with product teams to shape the roadmap and improve patient