Strategic CSM & GTM Leader in TX — Revenue Growth

The Home Depot; Waco (TX); On-site; USD 81,000 - 124,000; Full time

Job summary

The Home Depot in Waco, TX is seeking a Customer Success Manager who thrives on pipeline math and turning customer success into a repeatable revenue driver. Bring Email Support and Intercom expertise honed over 7 years, as the role offers a salary range of $81,000 - $124,000 plus a clear career path.

You will talk numbers with finance, lead GTM efforts for TX launches, mentor reps, and ensure the team reads the room to close deals. Strong benefits accompany the position now accepting resumes.

Qualifications

• Experience leading cross-functional teams in a management capacity.
• Excellent written and verbal communication skills.
• Growth mindset and openness to feedback.
• Calm under scope changes from clients, especially in Waco, TX.
• Ability to defend a recommendation before leadership.
• Experience presenting to senior management.

Responsibilities

• Talk numbers with finance and align vision with prospects.
• Lead go-to-market efforts for TX product launches.
• Read the room on every manager call to adjust the close.
• Mentor junior reps on outreach cadence and objection handling.
• Build and review negotiation reports before TX reviews.
• Promote adoption of Gorgias to improve team insight.
• Combine email support insights with judgment to rank hot leads.
• Pull case studies to close stalled deals in Waco.

Skills

Leadership - cross-functional

Clear written and verbal communication

Growth mindset

Calm under scope changes

Defense of recommendations

Executive presentation

Tools

Genesys Cloud

Gorgias

Job description

The Home Depot in Waco, TX is seeking a Customer Success Manager who thrives on pipeline math and turning customer success into a repeatable revenue driver. Bring Email Support and Intercom expertise honed over 7 years, as the role offers a salary range of $81,000 - $124,000 plus a clear career path.

You will talk numbers with finance, lead GTM efforts for TX launches, mentor reps, and ensure the team reads the room to close deals. Strong benefits accompany the position now accepting resumes.