Strategic CSM for Large Law & AI Workflows

HPCC Systems; Chicago (IL); Hybrid; USD 78,000 - 131,000; Full time

Job summary

LexisNexis Legal & Professional in Chicago seeks a Large Law Customer Success Manager to drive adoption, value realization, and growth across a portfolio of major law firms. You will guide success planning and change management, partnering across Sales, Product, and Enablement to ensure strategic outcomes.

The role emphasizes executive engagement, complex workflows, and AI-enabled workflows to improve daily practice and client outcomes.

Qualifications

• JD degree and experience working with law firms or legal professionals.
• Experience in customer success, account management, consulting, or enterprise software.
• Understanding of large law firm workflows and AI in legal work.

Responsibilities

• Manage a portfolio of Large Law Accounts and lead adoption, transformation, retention, and growth.
• Build trusted relationships and develop tailored success plans aligned to firm goals.
• Drive value realization by embedding drafting, research, analytics, and AI-powered tools.
• Collaborate with Sales, Product, and Enablement on planning and renewals.

Skills

Customer relationship management

Strategic thinking

Change management

Executive communication

Education

J.D. degree

Tools

Salesforce

Gong

Seismic

Tableau

LLM-based tools

Job description

LexisNexis Legal & Professional in Chicago seeks a Large Law Customer Success Manager to drive adoption, value realization, and growth across a portfolio of major law firms. You will guide success planning and change management, partnering across Sales, Product, and Enablement to ensure strategic outcomes.

The role emphasizes executive engagement, complex workflows, and AI-enabled workflows to improve daily practice and client outcomes.