Strategic CSM for High-Value, Complex Accounts

ECI Software Solutions; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

ECI Software Solutions is seeking a Customer Success Manager for Amper FactoryOS in the United States. You will own success planning, engagement strategy, and value realization for a portfolio of larger, high‑touch manufacturing customers.

The role requires executive presence and strong judgement to navigate complex environments, lead QBRs, and drive retention and growth across multi-site accounts. Travel 5–10 times per year, with a focus on aligning product outcomes with customer goals and

Qualifications

• Bachelor’s degree in business, engineering, or related field.
• 3–5 years in Customer Success or similar role.
• Experience with manufacturers or industrial technology preferred.

Responsibilities

• Own a portfolio of larger, higher-complexity accounts with significant ARR.
• Serve as primary contact for customers with high expectations.
• Develop and execute customized success plans and track outcomes.
• Lead monthly business reviews with executives and stakeholders.
• Own retention by mitigating churn risk.
• Collaborate with Sales, Product, Support, and Implementation.
• Capture customer feedback to inform product roadmap.
• Travel 5–10 times per year.

Skills

Executive-level communication

Stakeholder management

Data-driven decision making

CRM proficiency

Education

Bachelor's degree

Tools

CRM systems

SaaS platforms

Job description

ECI Software Solutions is seeking a Customer Success Manager for Amper FactoryOS in the United States. You will own success planning, engagement strategy, and value realization for a portfolio of larger, high‑touch manufacturing customers.

The role requires executive presence and strong judgement to navigate complex environments, lead QBRs, and drive retention and growth across multi-site accounts. Travel 5–10 times per year, with a focus on aligning product outcomes with customer goals and