Strategic CSM for Growth & Retention (Hybrid)

Edencp; New York (NY); Hybride; USD 85 000 - 95 000; Plein temps

Avantages offerts par ce poste

Unlimited PTO

Full benefits package includingmedical

401(k)

Parental leave

Stipend to set up a home office

Résumé du poste

Wall Street Prep is hiring a Customer Success Manager in New York City. Hybrid role (2–3 days in office) focused on managing relationships with Wall Street Prep's corporate clients, driving retention and growth across financial institutions and Fortune 1000 companies.

You will own renewal cycles, craft account plans, collaborate with revenue leadership, and ensure successful delivery of training solutions that maximize client value.

Qualifications

• Demonstrated success in managing client relationships and driving retention and growth.
• Proven ability to develop account plans, manage renewal cycles, and upsell existing accounts.
• Strong communication, presentation, negotiation, and stakeholder management skills.
• Ability to influence senior decision-makers and manage multiple accounts.

Responsabilités

• Serve as the primary contact and build long-term relationships with corporate customers.
• Own the renewal cycle and develop strategies to retain and grow existing business.
• Identify opportunities to expand Wall Street Prep's footprint within accounts.
• Develop account plans and monitor overall health across a client portfolio.
• Lead quarterly business reviews and strategic account planning meetings.
• Ensure timely delivery of training solutions and manage client expectations.
• Forecast and track key account metrics monthly and quarterly.
• Advocate for client needs across the organization.

Connaissances

Account management

Client relationship management

Renewal management

Negotiation

Forecasting

Communication

Cross-functional collaboration

Strategic thinking

Sales awareness

Problem solving

Formation

Bachelor's degree

2-3 years experience in customer success / account management

Outils

Salesforce.com

Description du poste

Wall Street Prep is hiring a Customer Success Manager in New York City. Hybrid role (2–3 days in office) focused on managing relationships with Wall Street Prep's corporate clients, driving retention and growth across financial institutions and Fortune 1000 companies.

You will own renewal cycles, craft account plans, collaborate with revenue leadership, and ensure successful delivery of training solutions that maximize client value.