Strategic CSM for Growth & Adoption

Socket.dev; Pittsburgh (Allegheny County); On-site; USD 151,000 - 293,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Customer Success Manager to lead a select group of strategic accounts, drive adoption of HPE solutions, and partner with sales to grow revenue. The role emphasizes executive relationship building and delivering measurable business value.

You'll onboard customers, develop a Success Plan, coordinate across engineering, product management, and support, and travel domestically up to 10–15% to engage customers in person.

Qualifications

• University degree or equivalent; MBA preferred.
• Minimum 5+ years of direct, work-related experience.
• CCSM Level 4+ certification preferred.
• HPE GreenLake ATP certification preferred.
• Proven experience in customer success management and managing large accounts.
• Willingness to travel domestically up to 10–15% and work in Eastern/Central Time Zones.

Responsibilities

• Own a select group of strategic customer accounts.
• Build executive-level relationships within the customer organization.
• Onboard customers and define adoption success criteria.
• Advocate for customers and prioritize outcomes.
• Develop and maintain a Customer Success Plan for assigned accounts.
• Escalate issues and coordinate with internal teams to resolve them.
• Identify upsell and cross-sell opportunities across accounts.

Skills

Customer success

Account management

Cross-functional collaboration

Cloud operating models

Public Cloud

Agile/DevOps

Leadership

Regulatory awareness

Education

Bachelor's degree or higher

MBA preferred

Job description

Hewlett Packard Enterprise is seeking a Customer Success Manager to lead a select group of strategic accounts, drive adoption of HPE solutions, and partner with sales to grow revenue. The role emphasizes executive relationship building and delivering measurable business value.

You'll onboard customers, develop a Success Plan, coordinate across engineering, product management, and support, and travel domestically up to 10–15% to engage customers in person.