Strategic CSM: eClinical & Clinical Operations

Cloudbyz, Inc.; Naperville (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Clear career path

Impactful work in clinical trials

Collaboration with top organizations

Job summary

A leading eClinical platform provider is seeking a Customer Success Manager to drive client engagement and product adoption in clinical trials. You will collaborate with customers to align platform usage with their operational and regulatory needs, ensuring they maximize the value of their eClinical systems. Ideal candidates will have 2-4 years of experience in customer success or clinical operations, along with a strong understanding of clinical trial workflows. This role offers opportunities for growth and impact in the fast-paced life sciences field.

Qualifications

• 2-4 years of experience in Customer Success or Clinical Operations.
• Hands-on experience with CTMS, EDC, eTMF, RTSM or similar.
• Strong understanding of clinical trial workflows.

Responsibilities

• Drive adoption of eClinical solutions during customer onboarding.
• Act as the primary contact for operational success.
• Build trusted relationships with stakeholders.

Skills

Customer-centric mindset

Excellent communication

Problem-solving

Stakeholder management

Analytical abilities

Tools

Salesforce

CTMS

EDC

eTMF

RTSM

Job description

A leading eClinical platform provider is seeking a Customer Success Manager to drive client engagement and product adoption in clinical trials. You will collaborate with customers to align platform usage with their operational and regulatory needs, ensuring they maximize the value of their eClinical systems. Ideal candidates will have 2-4 years of experience in customer success or clinical operations, along with a strong understanding of clinical trial workflows. This role offers opportunities for growth and impact in the fast-paced life sciences field.