Strategic CSM — Clinical Trials SaaS

Zohorecruit; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

CDIT is seeking a Customer Success Manager (CSM) to be the primary contact for strategic customers of our eClinical SaaS platform. You will drive satisfaction, retention, and growth by delivering expert guidance, proactive support, and actionable insights.

You will build strong relationships with key stakeholders, understand clinical trial objectives, and tailor solutions that maximize platform value. Collaboration with sales, product, and support teams is essential to ensure smooth partnerships

Qualifications

• Bachelor's degree or equivalent in Life Sciences, Business, or IT.
• 5+ years in customer success or account management within clinical trials or healthcare software.
• Strong knowledge of clinical trial operations and regulations.
• Proven track record of managing and growing strategic accounts.
• Excellent written and verbal communication across varied seniorities.
• Adept at turning data into compelling stories.
• Experience analyzing data and presenting quarterly business reviews.
• Ability to understand complex software and technical concepts.
• Proficiency with Salesforce and willingness to learn new tools.
• Detail-oriented project management with ability to handle multiple priorities.

Responsibilities

• Develop and maintain relationships with key stakeholders within assigned accounts.
• Conduct proactive meetings to understand challenges and drive adoption.
• Collaborate with sales, product, and support to address client needs.
• Analyze usage data and report on KPIs to guide account growth.
• Manage customer health and success plans in CRM.

Skills

Customer success

Account management

Relationship management

Sales collaboration

CRM Salesforce

Executive communication

Data storytelling

Project management

Travel readiness

Education

Bachelor's degree or equivalent in Life Sciences, Business, or Information Technology

Tools

Salesforce

Job description

CDIT is seeking a Customer Success Manager (CSM) to be the primary contact for strategic customers of our eClinical SaaS platform. You will drive satisfaction, retention, and growth by delivering expert guidance, proactive support, and actionable insights.

You will build strong relationships with key stakeholders, understand clinical trial objectives, and tailor solutions that maximize platform value. Collaboration with sales, product, and support teams is essential to ensure smooth partnerships