Remote Customer Success Manager — Clinical Trials SaaS

REALTIME SOFTWARE SOLUTIONS LLC; San Antonio (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Unlimited PTO

10 paid holidays

Work Anniversary Bonus

Job summary

RealTime eClinical Solutions is seeking a Customer Success Manager to serve as the primary contact for strategic customers, driving satisfaction, retention, and growth of our SaaS eClinical software.

You will build strong stakeholder relationships, deliver tailored success plans, and collaborate with cross-functional teams to ensure smooth partnerships and high impact results. A proactive outreach mindset and ability to navigate complex clinical trials software are essential.

Qualifications

• Bachelor’s degree in Life Sciences, Business, Information Technology, or equivalent.
• 5+ years in customer success or account management in healthcare software.
• Strong understanding of clinical trial operations and regulations.
• Excellent written and verbal communication skills.
• Adept at turning qualitative and quantitative data into compelling narratives.

Responsibilities

• Develop and maintain relationships with key stakeholders within assigned accounts.
• Conduct regular proactive meetings to understand challenges and drive adoption and value.
• Serve as a trusted advisor with product expertise and customer needs.
• Coordinate training resources tailored to users’ workflows.
• Collaborate with sales, product, and support to address client needs and provide feedback.
• Track metrics and report on usage, satisfaction, and renewal risk.

Skills

Customer success

Account management

Communication

Data storytelling

Relationship building

Education

Bachelor’s degree

Tools

Salesforce

Gainsight

CRM software

Job description

RealTime eClinical Solutions is seeking a Customer Success Manager to serve as the primary contact for strategic customers, driving satisfaction, retention, and growth of our SaaS eClinical software.

You will build strong stakeholder relationships, deliver tailored success plans, and collaborate with cross-functional teams to ensure smooth partnerships and high impact results. A proactive outreach mindset and ability to navigate complex clinical trials software are essential.