Strategic CS Manager – Legal Tech & AI

Everlaw; Oakland (CA); Hybrid; USD 116,000 - 148,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match up to 4%

Paid vacation and holidays

Learning & development budget

Hybrid work with WFH days

Home internet stipend

Catered lunch and snacks

Job summary

Everlaw seeks a customer success leader to drive retention and growth across a book of enterprise accounts. You will partner with plaintiff U.S. law firms, guiding them to adopt Everlaw’s platform, including generative AI features, for meaningful business outcomes.

Based in NYC or Oakland with hybrid schedule (in-office M/W/Th and optional Tue/Fri remote). You will own strategic success reviews, conduct product demos, and elevate customer value through data-driven practices.

Qualifications

• 4+ years of customer success in mid-market/enterprise accounts in SaaS or consumption-based tech.
• Strategic advisor with data-driven account plans to drive adoption.
• Ability to navigate complex organizations with executive presence.
• Authorized to work in the United States; no visa sponsorship currently.
• Experience in legal tech, litigation workflows, or related fields.
• Experience using AI tools to optimize day-to-day responsibilities.

Responsibilities

• Own retention and growth across your book of business, driving renewals and expansion.
• Build multi-threaded relationships with law firm stakeholders and executives.
• Conduct regular check-ins, strategic reviews, and product demonstrations.
• Teach customers to use platform features and generative AI workflows.
• Identify retention risks and solve complex workflow challenges with cross-functional partners.
• Share customer feedback and contribute to Customer Success improvements.

Skills

Customer success

Strategic advisory

Change management

Executive presence

Communication skills

Account management

Tools

Claude

Glean

Job description

Everlaw seeks a customer success leader to drive retention and growth across a book of enterprise accounts. You will partner with plaintiff U.S. law firms, guiding them to adopt Everlaw’s platform, including generative AI features, for meaningful business outcomes.

Based in NYC or Oakland with hybrid schedule (in-office M/W/Th and optional Tue/Fri remote). You will own strategic success reviews, conduct product demos, and elevate customer value through data-driven practices.