Strategic COO — Growth, Ops & Member Experience

Credit Union Executives Society, Inc.; Maddock, Minot (ND, ND); On-site; USD 150,000 - 190,000; Full time

Job summary

North Star Community Credit Union in Maddock/Minot, ND seeks a Chief Operating Officer to lead branch network, call center, back-office ops, deposits and loan originations, marketing, and talent development. You will partner with the CEO on strategic planning, growth initiatives, and board reporting to ensure service excellence.

The ideal candidate has a bachelor’s degree and 10+ years of progressive credit union leadership experience; advanced degrees and industry certifications are preferred.

Qualifications

• Bachelor’s degree required.
• 10+ years progressive credit union leadership experience required.
• Advanced degrees and industry certifications preferred.

Responsibilities

• Oversee branch network, call center, and back-office operations.
• Manage consumer deposits and loan originations.
• Lead marketing, training and talent development programs.
• Drive strategic planning, growth initiatives and board reporting.
• Foster collaboration, innovation and process improvement.

Skills

Credit union leadership

Strategic planning

Change management

Education

Bachelor's degree

Job description

North Star Community Credit Union in Maddock/Minot, ND seeks a Chief Operating Officer to lead branch network, call center, back-office ops, deposits and loan originations, marketing, and talent development. You will partner with the CEO on strategic planning, growth initiatives, and board reporting to ensure service excellence.

The ideal candidate has a bachelor’s degree and 10+ years of progressive credit union leadership experience; advanced degrees and industry certifications are preferred.