Chief Operating Officer

Credit Union Executives Society, Inc.; Maddock, Minot (ND, ND); On-site; USD 150,000 - 190,000; Full time

Job summary

North Star Community Credit Union in Maddock/Minot, ND seeks a Chief Operating Officer to lead branch network, call center, back-office ops, deposits and loan originations, marketing, and talent development. You will partner with the CEO on strategic planning, growth initiatives, and board reporting to ensure service excellence.

The ideal candidate has a bachelor’s degree and 10+ years of progressive credit union leadership experience; advanced degrees and industry certifications are preferred.

Qualifications

• Bachelor’s degree required.
• 10+ years progressive credit union leadership experience required.
• Advanced degrees and industry certifications preferred.

Responsibilities

• Oversee branch network, call center, and back-office operations.
• Manage consumer deposits and loan originations.
• Lead marketing, training and talent development programs.
• Drive strategic planning, growth initiatives and board reporting.
• Foster collaboration, innovation and process improvement.

Skills

Credit union leadership

Strategic planning

Change management

Education

Bachelor's degree

Job description

Chief Operating Officer

North Star Community Credit Union

Maddock or Minot, North Dakota

USA

Position Description

As a result of an upcoming retirement, North Star Community Credit Union is seeking a talented and strategic leader to join its team as the Chief Operating Officer (COO). Reporting directly to and partnering closely with the CEO, the COO provides executive leadership and oversight for the branch network, call center, back-office operations, consumer deposits and loan originations, marketing, and training and talent development. This individual will play a key role in strategic planning, organizational growth initiatives, and board reporting, while helping ensure operational strategies align with the Credit Union’s long‑term goals and commitment to exceptional member service. The COO will foster collaboration across the organization and support innovation and process improvement. A bachelor’s degree and 10+ years of progressive credit union leadership experience are required; advanced degrees and industry certifications are preferred.

Job Position Type Executive Application Deadline Nov. 30, 2026